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Repayment of accidental overpayment
belfastmark
Posts: 3 Newbie
in Credit cards
Ok, so I made a mistake - when making a payment from my on-line bank account, I accidentally made it to my Amex card rather than another one and didnt realise until a week later when the Amex SMS arrived showing the receipt.
The net effect is a £2000 credit balance on my Amex whilst I need that amount back to cover my other payments. I contacted Amex and they tell me they need a fax (!) of the relevant bank statement showing the money leaving myt account and it will then take 14-15 working days to refund. Crazy? Any advice on my rights here?
The net effect is a £2000 credit balance on my Amex whilst I need that amount back to cover my other payments. I contacted Amex and they tell me they need a fax (!) of the relevant bank statement showing the money leaving myt account and it will then take 14-15 working days to refund. Crazy? Any advice on my rights here?
0
Comments
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I'm afraid you'll have to comply with whatever AML procedures and timescales they have.
Get the requested details sent ASAP and politely ask for a BACS refund, rather than a cheque, because that'll get you cleared funds faster.0
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