United we stand: Zavvi gift vouchers/cards

northerngeezer

You can also check the balance by going to


http://www.zavvi.co.uk/info-giftcard.jsf

....and while I'm on I'd be interested if they could be used in Ireland.

Would it be worth someone perhaps ringing a branch in Ireland?

withabix

northerngeezer wrote: »

Would it be worth someone perhaps ringing a branch in Ireland?

Hello, I'm from Britain, is that Zavvi Ireland?

To be sure, to be sure, this iz Zavvi Oirlaaand. How can I help you, to be sure?

Can I spend my British Zavvi Giftcards in your shops in Oirlaaaand?

Oh yes, of course, to be sure, of course you can spend vouchers in our stores, even though we won't be able to get any money for them, to be sure...

In faaaact, maybe we should just let everyone have everything for free, to be sure?


:rolleyes:

geordieracer

withabix wrote: »

Hello, I'm from Britain, is that Zavvi Ireland?

To be sure, to be sure, this iz Zavvi Oirlaaand. How can I help you, to be sure?

Can I spend my British Zavvi Giftcards in your shops in Oirlaaaand?

Oh yes, of course, to be sure, of course you can spend vouchers in our stores, even though we won't be able to get any money for them, to be sure...

In faaaact, maybe we should just let everyone have everything for free, to be sure?


:rolleyes:

youve typed that as if it were someone from zummerzet

tcall

I dont have any Zavvi vouchers / cards or whatnot, but i really feel for anyone who does. It's an absolute scandal. While it may be legal for the administrators to add you to the bottom of the pile of creditors, in what other situation is a business allowed to accept payment and then not provide the goods or service? The shops are still open, so they are still selling the goods that you've prepaid for!

hotlondon

Unlikely you will be able to exchange them in Ireland now.
Zavvi Ireland has this afternoon been placed in provisional administration.

Gracie_Diver

a few things occur to me with regard to the disgraceful way the administrators Ernst & Young are treating those people with what look like worthless vouchers (and their treatment of Zavvi customers generally)



someone else mentioned the Sale of Goods Act and I suspect there is a case to answer here as the goods are clearly not 'fit for purpose'

the following is an extract from the BBC website on returning unwanted gifts:


"If you've an item that is obviously faulty when you receive it, under the Sale of Goods Act 1979 the shop it was bought from should resolve your problem. Do not let them fob you off by telling you to contact the manufacturer. If you have the receipt you should be entitled to a refund or you could accept a repair or replacement.

Officially it should be the person who bought the item who goes back to the shop but if you have the receipt they should help you.
If you don't have the receipt they, again, are more likely to help if it's an own brand product and may dispute your claim if you can't prove the item was bought from them. A credit or debit card statement might work. If you don't get a solution you are happy with, you may need to write to head office"

..good for vouchers which clearly do not work to resolve my problem they could give me products to the value of the voucher simple.

And also handy advice for products that are faulty in spite of Ernst & Youngs attempts to fob off customers; their line on faulty goods is as follows: "Where goods benefit from a manufacturers warranty customers should contact the original supplier directly regarding the exchange/replacement of faulty goods" - clearly Ernest and Young are trying it on.


Another way forward is to place pressure on Ernst and Young for acting in a socially irresponsible manner. This may sound odd, but no organisation likes bad press and seeks to avoid 'reputational risk' at all cost. Our opportunites to hurt Ernst and Young are limited but mass bad publicity will at least cause them as much inconveneince as possible and will not in any way hurt the staff at Zavvi who cannot be blamed. So here is how:

write to your MP and complain about the poor treatment dished out- every MP is contactable via email just go to findyourmp.parliament.uk/commons/

add your postcode and bingo there is your MP; you could also write to your local paper.

I know the amounts individually are small but it is an important principle at stake here and the sums in total are huge, there is no way these corporate bullies should be allowed to get away with this.

zenseeker

It's all very well getting militant, but that won't change anything. The administrators know what they are doing, and how to handle the situation, and are more clued up on the legal side of things than anyone here.

All anyone can do is follow the guidelines laid down by the admins and hope for the best...anything else is a waste of time and effort.

Gracie_Diver

sorry zenseeker i have to totally disagree; i hardly think realising our constitutional rights is militant; if all people did was roll over and accept things as they are then nothing would have ever changed in the last hundred years and as we all know it has. My simple suggestion is that we peacefully, legally and correctly protest at what is an obvious injustice hitting many people, perhaps above all the youngest and oldest in our communites. If you want to stand at the back of the queue behind other creditors who are paid out using funds raised from voucher sales so be it; me i'm not prepared to lie down, the actions fo Ernst & Young are morally reprehensible.

The administrators are simply interpreting the law as they see fit, there is no case law on this issue so it certainly does not mean they are right, far from it and i certainly don't think we should just accept their interpretation as being correct. Their arguement is that people buying vouchers were suppliers to Zavvi - suppliers of money, rather than consumers, this is a tenuous line at best. In the event that the stores had shut sadly this would be true, but as they are open for business this is simply stretching things, especially since vouchers purchased after 27/11/08 are considered acceptable for a refund. We have been sold something that does not work as it should - Sales of Goods Act covers this.

We live in a consumer centric age - the power is with the consumer, not with a dozen or so Ernst & Young employees, who are doing their best for themselves and which ever creditor brought them in (commonly a bank). We are also voters and politicans who want our vote have the capacity to make organisations like Ernst & Young accountable; that is how it should be.

It may be that we do not get our money back, but we should not be defeatist from the word go, instead we should make a moral stand, do the right thing and make our feelings known to those who can make a difference. This also includes Ernst & Young senior management; becuase in this event their own actions fly in the face of their own Values and Code of Conduct:

Ernst & Young proclaim "QUALITY IN EVERYTHING WE DO" as their strapline, they support this in their Code of Conduct which covers the following:

1. Have I consulted appropriately [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]with colleagues?
2. Are my actions legal and in compliance with the standards of our profession?
[/FONT][/FONT]3. Am I compromising my integrity [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]or the integrity of Ernst & Young or our clients?
[/FONT][/FONT]4. Am I upholding the values of [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]Ernst & Young?
[/FONT][/FONT]5. Am I treating others the way I expect others to treat me?
6. Is my choice of action the most [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]ethical among the possible [/FONT][/FONT]alternatives? Do I feel good [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]about my choice?
[/FONT][/FONT]7. If I document my decision, would [FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]a reviewer agree with the action [/FONT][/FONT]I have taken?
[FONT=EYInterstate Light,EYInterstate Light][FONT=EYInterstate Light,EYInterstate Light]8. Would my actions damage the reputation of Ernst & Young?
[/FONT][/FONT]
I couldn't comment on Code No 1, but the rest would all appear to be at risk.

These large organsiations do sometimes act in haste and we should remind them of this through whatever legal and peaceful means available

MrAnderson89

Gracie_Diver wrote: »

someone else mentioned the Sale of Goods Act and I suspect there is a case to answer here as the goods are clearly not 'fit for purpose'

This is my first post but i feel it's important to make something clear. The sale of goods act requires a tangible product to be bought for money. Money in it's self cant be a 'goods' and as such vouchers aren't included in the sale of goods act.
section 61 SGA "goods include all personal chattels ( property that isn't land) other than things in action and money"
So all you could claim for at a push is the value of the card which on it's own is worthless.

bashmore75

Being a member of the general public who has a £50 Zavvi gift card I decided to run a survey to find out how much money Zavvi has stolen.
I have therefore setup a survey at http://zavvi.computernetz.co.uk where members of the public can enter in the value of their giftcards. The site will then show how much has been registered and how much Zavvi owes the owners of the giftcards. Please note that this is by no means related to the administrators or Zavvi, you should still try to get your money back from the administrators