HELP! pop ups on my PC today!!

dreemgirl

PC been fine and not done anything out of the ordinary - but today i seem to have a terrible problem of non-stop pop ups to the point it freezes up everything and cannot close the pages that keep appearing all sorts!
I have norton and it obviously didnt pick it up! doing a scan now, but wondred if anyone could help!!!

thomas01155

Try Malwarebtyes http://www.malwarebytes.org/mbam.php
Download,install,update,quick scan and remove everything it finds. If your unable to open the installer try renaming it to something random. If its still not working try booting it safemode and running it. You can get into safemode by tapping F8 constantly as soon as you turn on your computer until a list appears then select safemode.

dreemgirl

is this free?

thomas01155

Also i would recommend uninstalling Norton for Avira( Its free)
http://www.filehippo.com/download_antivir/
Norton normally doesn't uninstall its self probably try this to remove it http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Yep there all free

Browntoa

dreemgirl wrote: »

is this free?

it's free, takes about 20 minutes to run , full instructions

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

thomas01155

I was looking for your instructions will post them next time

Browntoa

post that log along with a hijackthis log , self installing program here,



just do a scan and log file and copy and paste that whole log here

lets us know what happening and if the PC is clean or needs more work....does no harm to the PC and is free