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chargeback?

can anyone help? have paid for a holiday in uk and due to illness am unable to go. Can I claim any of the money back - paid depoisit and balance on mastercard

Comments

  • NickX
    NickX Posts: 3,046 Forumite
    lesann wrote: »
    can anyone help? have paid for a holiday in uk and due to illness am unable to go. Can I claim any of the money back - paid depoisit and balance on mastercard

    Sorry to hear of this unfortunate problem.

    I do not think that a chargeback applies in this instance because there has not been a loss caused by the holiday supplier.

    I would speak to them with regard to cancelling the trip, they may refund you anyway. Otherwise check your travel insurance which often covers illness problems.
  • hippey
    hippey Posts: 849 Forumite
    No, the chargeback system will not be of any use in your situation, as there is no fault of the retailer or merchant.

    Try your travel insurance, they often provide cover for illnesses before travel affecting the holiday, failing that contact the agent and ask if you could cancel the holiday and use the deposit towards another later on..... (It is the season of goodwill)

    Good Luck
    These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!

    I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!
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