Webcam Freezing

lufcgirl

Hi
I have a Toshiba laptop and a problem with the in-built webcam
I try to have webcam conversations with friends, and it's fine if just one of us is on camera, but if the other one joins as well, the camera freezes and MSN signs out.

Does anyone know what could be causing this or a way to fix it?

lufcgirl

Any ideas anyone?!

aliEnRIK

Instead of using a 'video call' (Which I assume you are)
Just click the cam symbol for each then raise the volume of the mic. Its exactly the same as a video call except it has less issues (WHY this is I really have no clue)

lufcgirl

Nope, it's on normal camera...if we even tried to video call it would crash within 5 seconds. It's my computer thats the problem as it works fine on another computer of mine.

aliEnRIK

ahhh
Can you give me the make and model of the laptop and the make and model of the webcam please?

lufcgirl

How do I find out the make and model? I know it's a Toshiba laptop and the webcam is an inbuilt one

aliEnRIK

The model should be wrote on the laptop somewhere. As the webcams inbuilt I only need the laptop model.

lufcgirl

All it says on the laptop is Toshiba Equium L350 I think it is...although I could be mistaken because I've had to find a picture of it online

aliEnRIK

Is it Vista?
Do you have the latest service pack/s?

lufcgirl

Yep, Vista and service pack 3

aliEnRIK

Erm
If its vista, the highest you can get is service pack 1 (possibly 2 if you go looking for a beta version)
3 just doesnt exist. You mean XP?