Problem downloading I Tunes Software to laptop

keith1966

Hi, I am after a bit of help hre. My wife got an I Pad nano for Christmas and was trying to download the software onto our Acer laptop. She kept getting the message something like 'Administrator had set preferences to stop this download please contact them' Neither of us has knowingly set up the laptop to stop downloads. I was wondering what I needed to go into to sort this problem?

Many thanks in advance for any help

Browntoa

is this an XP or Vista Laptop ??

keith1966

Browntoa, it is a Vista Laptop.

Browntoa

Configure Exceptions to DEP

http://ask-leo.com/how_do_i_turn_off..._errors .html

you need to add itunes to the Vista exceptions list as it shows

Browntoa

parental controls can also be set to block downloads

http://www.bleepingcomputer.com/tutorials/tutorial139.html

look down to this

Configuring the Windows Vista Web Filter
If you select the Windows Vista Web Filter option you will be brought to the Web Restrictions screen shown below. At this screen you have a variety of different options that enable you to control what sites the user can visit.

see if that box is ticked