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Problem downloading I Tunes Software to laptop

Hi, I am after a bit of help hre. My wife got an I Pad nano for Christmas and was trying to download the software onto our Acer laptop. She kept getting the message something like 'Administrator had set preferences to stop this download please contact them' Neither of us has knowingly set up the laptop to stop downloads. I was wondering what I needed to go into to sort this problem?

Many thanks in advance for any help

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