Banks Passing Their Customers On To The Post Office

LongTermLurker

rb10 wrote: »

So it should be "our bank is better because we give you functionality you don't need, even though we don't give you functionality you do need"!!

...or just the fact that they think they know what functionality we should have? I must admit, I'm quite critical of a number of websites which are, on the face of it, feature rich but which for some inexplicable reason miss out on very simple features - like one particular website that uses dropdown boxes for pseudo-random password characters but continues to show the selected character until you manually move out of that box. Their only answer is that it is more secure than typing in characters because it isn't susceptible to keystroke loggers (but avoids the issue of shoulder surfers :rolleyes:).

Mrs_Ryan

Exactly - they assumed that I wouldnt know about the loss of the facility of paying over the counter and assumed it would be a problem to me - which it wasnt.

They also assumed that the Solo card was more than sufficient for my needs (it wasnt) because I used it a lot and thats why they got all sulky when I said the Solo card was no longer suitable for me and I wanted a better one so I didnt have to pay cash for things like my train ticket to work. It annoys me that they assumed things that werent true - as my Law lecturer once said 'Never assume anything!'

Inactive

LongTermLurker wrote: »

...or just the fact that they think they know what functionality we should have? I must admit, I'm quite critical of a number of websites which are, on the face of it, feature rich but which for some inexplicable reason miss out on very simple features - like one particular website that uses dropdown boxes for pseudo-random password characters but continues to show the selected character until you manually move out of that box. Their only answer is that it is more secure than typing in characters because it isn't susceptible to keystroke loggers (but avoids the issue of shoulder surfers :rolleyes:).

Exactly, I guess that you are describing BarclayCard's Website.;)

opinions4u

Mrs_Ryan wrote: »

It annoys me that they assumed things that werent true - as my Law lecturer once said 'Never assume anything!'

To assume can make an AS S of U and ME.

God that corporate life got me bad!

The big issue from my days of managing cashiers and advisers in banks was always trying to get them to open up the customer to establish what they really needed. Friendly conversation that allowed the customer to do most of the talking, allowing the staff member to work out exactly what we could do to make the customer better off either financially, timewise or functionality wise.

While this worked best for growing the customer base, too many of those employed simply didn't have the skills to do it properly and ended up repeating the same line parrot fashion in order to hit their targets. And with the paltry salaries paid to counter staff, finding that quality replacement was never easy.

So yes, I retained the "parrots" alongside the better sellers (who were usually part timers, oddly, who'd lived a bit and understood people better).

But those who understood what their customers wanted/needed were doing the business an intangible good in building trust with customers that the banks all too easily throw away with their excessive sales pitches.

LongTermLurker

Inactive wrote: »

Exactly, I guess that you are describing BarclayCard's Website.;)

No I wasn't actually - obviously there's more than one useless web designer out there, or maybe it's the same guy...

Inactive

Obviously there is..

ShelfStacker_3

Inactive wrote: »

Exactly, I guess that you are describing BarclayCard's Website.;)

Sounds like Lloyds to me. Or Barclays.

LongTermLurker

ShelfStacker wrote: »

Sounds like Lloyds to me. Or Barclays.

nope.
nope.

still cold