Broadband/Phone Line problem

1jim

Hi everyone
we have broadband via wireless router, in the last 24hrs the broadband connection switches off everytime we use the telephone, as soon as we finish the phonecall the broadband connection works again. It seems to be that the phonecalls stop broadband working rather than the otherway round. Now this is not a huge problem I know but the main benefit of broadband for us it being able to use phone at same time.
Nothing has changed in terms of connection before this problem started, we had sky+ installed last week but broadband was working ok after this was installed and we could make calls and access broadband up until yesterday.
Any ideas/suggestions or do I need to get BT out and if so do I report this via phone provider (talktalk) or broadband provider (AOL),
thanks
Jim

Browntoa

have you got adsl splitters on all the phones and the Sky box and any burglar alarms , if you have I suspect one of them is faulty, you may need to unplug them all and swap the phone that is on the phone, then try making a call and see if it still happens

broadband breaks when the phone is in use is 99% a faulty or missing line splitter

1jim

thankyou, the sky man had not put the skybox through the adsl spliter... have put this through the splitter now and it all seems to work fine now,,strange really because it worked ok to start with but all good now thats the main thing
thanks again