prepayment electric meter! how do i get rid of it?

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We bought our house in Sept 2005 and since then we have always had an electric meter that is prepayment and gas which is monthly direct debit both British Gas

We have been meaning to get rid of this prepayment electricity meter and we had a problem with it last month, we put £30 on the card and it came up with VOID which was a nightmare as it was evening and i had to work and my other half doesnt drive and the two small kids were in bed so we had to get someone to go out of there way to find us a new card and put some money on it so our lights etc didnt go out! I was furious when they told us it would take 28 days for us to get our money back. (which we havent had back and its been 2 months now)

They told us they will come round and install a key meter instead of the card one we had been using, We said we didnt want any prepayment meter and just wanted our direct debit like the gas but they said it wouldnt be possible because we were late last month by a couple of days paying our gas but this was a one off, we always pay our bills on time, but they put the key meter in anyway

We have a mortgage loans etc and dont have problems obtaining credit so why we need this prepayment meter I dont understand
???

Im trying to switch my provider, hoping they will put me on combined but when I try and do the online i dont get any results for electric

I hate the fact that im being ripped off it really friustrates me

Does anyone know what I can do about this?

many thanks for reading
:j Dealing with my debt:j
Sealed Pot Challenge 2009
Jan 09 -Total CC Debts - £7883 Also have other debts Next Account approx £700
Great Universal £480 something interest free
Abbey Loan share with partner

Comments

  • Joyful
    Joyful Posts: 2,426 Forumite
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    Ask them to credit vet you if you think there will be no problem. Then you'll get it changed free of charge. Also are you aware that you are now paying the same price as standard rates for your Electricity?
    Self Employed, Running my Dream Jobs
  • torbrex
    torbrex Posts: 71,340 Forumite
    Combo Breaker First Post Rampant Recycler Hung up my suit!
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    If the meter was in the house when you bought it there should be no argument from BG, it is a legacy meter and you should insist that they replace it with a dry meter so that you can pay by direct debit.
    There will be no charge for the change and if they drag their heels, contact the power company that owns the meter (should be written on it) and get them to look in to the matter for you, give them dates you moved in and details of your supplier.
  • Kimitatsu
    Kimitatsu Posts: 3,894 Forumite
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    Insist on them changing the meter! BG are notorious for dragging their heels when it comes to prepay meters.

    What they are legally entitled to do is to charge you a security deposit which is equivelant to one quarters usage. That is repayable within 6 months plus any interest it has accrued on it. However when you consider you will get a dual fuel discount and you will save yourself £350 a year on average that is relatively small expense.

    You can also switch supplier at any time providing you do not have a debt of mroe than £100 on your meter.

    So armed with that ring them up and give them what for!!
    Free/impartial debt advice: Consumer Credit Counselling Service (CCCS) | National Debtline | Find your local CAB
  • spiro
    spiro Posts: 6,403 Forumite
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    torbrex wrote: »
    If the meter was in the house when you bought it there should be no argument from BG, it is a legacy meter and you should insist that they replace it with a dry meter so that you can pay by direct debit.
    There will be no charge for the change and if they drag their heels, contact the power company that owns the meter (should be written on it) and get them to look in to the matter for you, give them dates you moved in and details of your supplier.
    The company that owns the meter has no control whatsoever about the meter a supplier chooses to use. The supplier instructs the meter operator, thats it.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Joyful
    Joyful Posts: 2,426 Forumite
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    Kimitatsu wrote: »
    Insist on them changing the meter! BG are notorious for dragging their heels when it comes to prepay meters. No problem if you pass the credit vet.

    What they are legally entitled to do is to charge you a security deposit which is equivelant to one quarters usage. That is repayable within 6 months plus any interest it has accrued on it. However when you consider you will get a dual fuel discount and you will save yourself £350 a year on average that is relatively small expense. Repayable after 12 months including interest at 1% below base rate.BG give Dual fuel discounts on PP meters. Please show me where the £350 saving came from . Elec PP meters are now charged the same as standard rates.

    You can also switch supplier at any time providing you do not have a debt of mroe than £100 on your meter. This very rarely happens between Suppliers.

    So armed with that ring them up and give them what for!!

    BG are happy to exchange meters as they cost the Companies much more per Customer to maintain. If a credit vet is not passed they would then quote an amount for a security deposit based on individual consumption.
    Self Employed, Running my Dream Jobs
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