pc sometimes adding new window browsers on internet without stopping

Tulip

Hi,

When I am on the internet sometimes my Pc goes Erractic and adds new window browser after window browser,It happened twice and went up to much as 30 and upwards ,I am powerless to stop this from happening and have to switch on and off at mains to stop Pc from doing this.Why does it do this? and how can I prevent it from happening in the future.

Thanks and Merry Christmas

Katie

torbrex

Check your antivirus software is up to date as it sounds like you may have a bug.
You should also install a 'popup' blocker, the windows one is ok but I use a free one from panicware.com and it has served me well for more than 5 years.

Tulip

torbrex wrote: »

Check your antivirus software is up to date as it sounds like you may have a bug.
You should also install a 'popup' blocker, the windows one is ok but I use a free one from panicware.com and it has served me well for more than 5 years.

Thank You,I have Norton Antivirus so just doing a scan.

Katie

Sput2001

You've almost certainly picked up a nasty of some description.

See if Norton cures it. If not, try Malwarebytes or Ad-Aware. They're free to install if you don't have them already.

Browntoa

full instructions for malwarebytes ,

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Tulip

Malwarebytes' Anti-Malware 1.31
Database version: 1543
Windows 5.1.2600 Service Pack 3
25/12/2008 09:54:16
mbam-log-2008-12-25 (09-54-16).txt
Scan type: Quick Scan
Objects scanned: 66675
Time elapsed: 18 minute(s), 52 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\cpbrkpie.coupon6ctrl.1 (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\!!9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\!!87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\!!6e780f0b-bcd6-40cb-b2db-7af47ab4d4a4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a138be8b-f051-4802-9a3f-a750a6d862d4} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a85a5e6a-de2c-4f4e-99dc-f469df5a0eec} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\!!7819bded-4ab8-4b4b-83da-f2823b146ddd} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\!!38be0c64-3fd2-44b2-a94b-ba16bf860e01} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b2c002ef-dba8-4b96-ac9d-7d231aa2fb56} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\!!3b5e9b23-7537-4601-a9e8-fa0d956dea16} (Adware.Coupons) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\CouponPrinter.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\WINDOWS\csauie1.ocx (Adware.Coupons) -> Quarantined and deleted successfully.
C:\Documents and Settings\Katie Russell\Local Settings\Temporary Internet Files\Installer.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Tulip

Will check back on here later on,thanks for all your help

Katie

Sput2001

That would have probably fixed it, wouldn't it?

Is it still messing around?

Tulip

NickMidgley wrote: »

That would have probably fixed it, wouldn't it?

Is it still messing around?

Touch Wood no,not anymore,think its fixed now,thanks for all your help,if it does,I will soon be on here asking for help again.Thanks also to Browntoa for their help also.


Katie