Marks and Spencer - Fantastic Assistant

flightinfo

My son was bought a remote control car which unfortunately did not work properly. On Monday we went to our local M & S but they did not have any stock left and the assistant checked other local stores and online but unfortunately there were none left.

She then told me that she had one at home she had bought for a present but that my son could have it if he wanted and she would get something else! I was very reluctant to do this as she had obviously bought it for a particular person and would have to get something else. She insisted that it wasn't a problem and asked if we were coming to town the following day. We were - in the morning. She wasn't working until the afternoon but said she would try and get a relation to bring it in the morning. I told her there was no need to do this - it was enough she was returning the car - and my son would be happy to have it in a few days if the store would hold it for him or we would alter our arrangements and come to the store in the afternoon. We thanked her several times over.

Tuesday morning I received a phone call from the store to say they had the remote control car for us!!

This very kind lady really did go beyond the call of duty. I left a thank you note for her when we collected the car (as it was in the norming and she wasn't at work) and I am also going to write in to management singing her praises.

skylight

What a nice lady!

omen666

Legend, make sure you write that letter!!

jodie

Yup I agree, write the letter, she is clearly good at her job and is a nice person to boot, I would even maybe take in a small box of choccies or something.

miss_duke

How nice, what a lovely lady!

zulubabe

Make sure that M&S know about this - I'm sure they have some sort of reward scheme and she definitely deserves it!

firespire

Sounds a great person.
You might get a cynic thinking maybe it was her second duff one returned and she thought this is a rubbish gift, I better not give it as a present, better offload mine and you might as well have it.

maypole

firespire wrote: »

Sounds a great person.
You might get a cynic thinking maybe it was her second duff one returned and she thought this is a rubbish gift, I better not give it as a present, better offload mine and you might as well have it.

But then you will always get a negative person to try and spoil a positive story. If both parties are happy, then there is no problem:j

DCFC79

jodie wrote: »

Yup I agree, write the letter, she is clearly good at her job and is a nice person to boot, I would even maybe take in a small box of choccies or something.

id be careful of this as they may not be able to accept gifts, i know im not allowed to and i work in retail