littlewood direct :(

kez1234

hi all i bought a 50 inch tv from littlewoods direct with 3 years warranty, it was delivered on thursday, on monday we noticed a black line going through the bottom of the screen so we rang littlewoods up and they said we will have to return it, then they will return the money to the card and we have to re-order it?????

or if we paid for it again they will send another out, but why do we have to pay again when we have already paid??????

and what is the warranty for???? all we want is a replacement...

any advice would be grateful

suegar21

had the same problem after a big arguement they finally delivered new tv and took old one away at the same time.how hard can it be!!

Dalkirst

Hi Kez you've posted this in the wrong forum:)

kez1234

hi dal sorry didn't know where to post lol:)

snoony2

I had a problem with a much smaller item I ordered from them recently. It arrived damaged and when I called them they said they would send out a new one but would need my card details so that they could charge me for it - but the amount would be credited back when they received the faulty item back - I was initially told that this was the only way they could do it because of the 'way the system works'

I told them I wasn't willing to give them my card details but needed the replacement quickly as the item was intended as a Christams present. The CS assisstant did find a way around it (don't know how- she said something about putting the amount onto my account with them and then taking it off when the faulty item is returned - I don't have a credit account with them though?? - I paid by debit card). Both my new item delivery and faulty item collection were arranged for the same day by the same courier..... the new item was damaged too though......:eek:



anyway - all I'm trying to get at is that I'm sure they can find a way around it without you having to pay again or wait for the return of your faulty TV to be processed. I'd ask to speak to a manager if you feel like you're not getting anywhere - good luck

kez1234

thanks snoony we are waiting for a manager to call back:(

thanks too sue

mrmajika

snoony2 wrote: »

The CS assisstant did find a way around it (don't know how- she said something about putting the amount onto my account with them and then taking it off when the faulty item is returned - I don't have a credit account with them though?? - I paid by debit card).

You probably will have.

I bought an Ipod from them last month and paid by debit card - I did not consent to opening an account or a credit search. They credit searched me (which I only found out because of my free Equifax credit alert thingy with Capital One).

When I queried it they said it was 'standard practise'. After some to'ing and fro'ing of emails I have managed to get my 'account' closed and credit search deleted.

I won't be using them again - they're a bunch of cowboys.

moomoomama27

You have my sympathys, I have never had anything but trouble with littlewoods customer services. They do seem to want to infuriate their customers at times! The only thing I suggest is keep calm, and sand your ground that what they are saying is unacceptable, and just make your way to the top of the people you can speak with, I perservered over a cooker, and ended up getting the thing for free! Good luck, I sympathise especially over the xmas period.

kez1234

well done moomoo:)

thanks mrm:)

they keep saying someone will ring

now they are saying tv is out of stock.....

moomoomama27

What bu**ers! So frustrating. Hope someone calls you soon xx

kez1234

OH on phone now....