C:\windows\system32\user32.dll - Virus? Please Help!!!!

Dicatflip

hi
when i did the virus total scan and hit "send file" it takes me to a page with this message on it

0 bytes size received / Se ha recibido un archivo vacio the log i posted was the whole log from malwarebytes. I will try the norton removal tool now!

SaqibQ

Are you the Administrator of the computer? Do you have a Windows CD?

Click Start > Search > All Files and Folders.
Expand More advanced options and make sure these boxes are checked

[*]Search system folders
[*]Search hidden files and folders
[*]Search subfolders
Paste this into the Search box at the top:

user32.dll

Make a note of the user32.dll file found and their location e.g. C:\WINDOWS\System32.

Post the results back here.

Dicatflip

there were 8 files found in total.
as below

user32.dll c:\WINDOWS\$NtServicePackUninstall$
user32.dll.000 c:\WINDOWS\$NtServicePackUninstall$
user32.dll c:\WINDOWS\$NtUninstallKB890859$
user32.dll c:\WINDOWS\$NtUninstallKB925902$
user32.DLL c:\WINDOWS\system32
user32.dll c:\WINDOWS\ServicePackFiles\i386
user32.dll c:\WINDOWS\$hf_mig$\KB890859\SP2QFE
user32.dll c:\WINDOWS\$hf_mig$\KB925902\SP2QFE

Thanks ever so much for your help. I hope you can make sense of the above!
I am the administrator for the PC. It's actually 5 years old and I do have a "restore" disc that came with it, but would prefer to avoid using that if at all possible. I think I may have the problem resulting from a program I bought from ebay that allegedly allows you to watch tv on your pc. I loaded that up, from the next day, I have had these problems. I have removed those programs but the problems remain.
Hope you can help.
Thanx

knowledgepower1

Pls discard the program from ebay and register with http://www.tvcatchup.com/ Its streams are very good and free.

SaqibQ

Hi Dicatflip,


Copy the user32.dll file from C:\WINDOWS\ServicePackFiles\i386 and paste into C:\WINDOWS\system32.

Scan with C:\WINDOWS\system32\user32.dll again using VirusTotal and post the results.

Dicatflip

hi SaqibQ. Thanks for your help. I have tried pasting the file as you said, and it tells me it cannot paste the file as the file is in use?
there are no other files open on the pc at all. I have just had a virus alert from avast. it says that the user32 file is infected with "win32.SysPatch [wrm] and it gives the following info VPS Version 081228-0 28/12/2008
now, I am really sorry but i have no clue what all this means. Is there a reason why I cannot paste the file?

jizel_2

hi all,
I have the same alert with avast.
I installed and run malwarebytes below is the log. shall I delete this files?I wanted to ask before I run hijack...

Malwarebytes' Anti-Malware 1.31
Database version: 1550
Windows 5.1.2600 Service Pack 3
30/12/2008 13:09:42
mbam-log-2008-12-30 (13-09-35).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 201720
Time elapsed: 1 hour(s), 3 minute(s), 49 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\irpinit_dlls (Spyware.Agent.H) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\ispinit_dlls (Spyware.Agent.H) -> No action taken.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

aliEnRIK

Delete them (its always safe to run any Malwarebytes scans)
Then post the hijack log to us

jizel_2

thanks I deleted them. and here is the hijack log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:37:44, on 30/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: StumbleUpon Launcher - !!145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O2 - BHO: flashget urlcatch - !!2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - !!7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Oturum Açma Yardım Aracı - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: StumbleUpon Toolbar - !!5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Nurb Proc] C:\DOCUME~1\HP_SAH~1\APPLIC~1\AntiCorn\Chin plan.exe
O4 - HKCU\..\Run: [PowerArchiver Tray] C:\Program Files\PowerArchiver\PASTARTER.EXE
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
O9 - Extra button: Bunu Web Günlüğüne Al - !!219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: Windows Live Writer içinde &Bunu Web Günlüğüne Al - !!219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: !!0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: !!0FC8B38E-9293-424C-9D0E-CE60775679CF} (SubClassEditCtrlContainer Class) - https://sube.garanti.com.tr/lib/JaguarEditControl.CAB
O16 - DPF: !!5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
O16 - DPF: !!5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {A9ED6AA2-D9D4-4D71-9586-E293E2E3580B} (GameDesire Marbles&Diamonds&Runes) - http://67.15.101.33/g_bin/eng/marbles_2_0_0_32.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\!!124E335F-00F0-4F0D-BED9-B9F71DCB617B}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\!!124E335F-00F0-4F0D-BED9-B9F71DCB617B}: NameServer = 192.168.1.1
O17 - HKLM\System\CS2\Services\Tcpip\..\!!124E335F-00F0-4F0D-BED9-B9F71DCB617B}: NameServer = 192.168.1.1
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: StumbleUponUpdateService - stumbleupon.com - C:\Program Files\StumbleUpon\StumbleUponUpdateService.exe
--
End of file - 10128 bytes

aliEnRIK

FIX these in Hijack
O2 - BHO: (no name) - !!7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKCU\..\Run: [Nurb Proc] C:\DOCUME~1\HP_SAH~1\APPLIC~1\AntiCorn\Chin plan.exe

Reboot then do another scan