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Royal Mail Next Day Delivery - Tracking Reliability

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Hello, im new to this site so sorry if this post is in the wrong place.

Ordered some things from Yukka (Clothes Shop) Sunday night. They were all dispatched yesterday daytime as a Next Day Delivery. . Meaning i should have received the parcel today, as its guaranteed before 1pm the next day.

Now obviously it hasnt come. Tracked it on the royal mail site and it says that it hasnt even reached the sorting office yet....

So ive rang the royal mail head office to track it on their internal systems, theyve told me there is no record of the item being sent what so ever.

So ive rang back Yukka to double check and they are telling me its 100% been sent.

Are Royal Mail quite unreliable like this?

Heard many people with the same problem but the item has mysteriously turnt up the next day. Please help as this is an important Christmas present.

Thankyou.

Comments

  • mcduff16
    mcduff16 Posts: 498 Forumite
    Hi there

    I would be questioning the company not RM- when it comes to special delivery they are extremely reliable
  • Has the item been sent 1st class Recorded or Next day special delivery?

    Sounds like it's been sent 1st class Recorded, (which isn't guaranteed to get to you the next day - i'm afraid).
  • Well, apparently its been sent Special Delivery Next Day. SO its should be here by now surely?

    Looking on the net through other peoples reviews and ive heard alot of the same...

    Quite annoying.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Well, apparently its been sent Special Delivery Next Day. SO its should be here by now surely?

    Looking on the net through other peoples reviews and ive heard alot of the same...

    Quite annoying.

    SD reliability is over 99%,did the company make the last collection for SD items?
    have you requested a tracking number?

    edit: if it shows as still travelling through the system then i would say it was sent too late
    SD's were massivly busy today with people trying to get item in time for xmas
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