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help!!! had ntl broadband for about 3 years got a phone call from them in june 05 and they talked me into taking out t.v and phone for £30 a mouth. have had to phone them every mouth since to sort out bill which are always wrong. phoned to today ( 16 mins to get through ) to say bills wrong again and want to cancel package was told we are tied to a 12 mouth contract (not signed anything) is there anything i can do ?.

ec9wrr

I've just moved to a non-NTL cable area and they were happy to let me off my contract as they "couldn't provide service".... if only you could find a place without NTL and move there (hint hint)

phoneman44

I would advise that you follow the complaint advise on the Ofcom website http://www.ofcom.org.uk/complain/landline/company/.

This will take you through the necessary steps that you should take to resolve any complaint and if you still have no joy will enable you to submit a complaint via the Alternative Dispute Resolution (or ADR) scheme.

If you end up having to use the ADR scheme, NTL can be forced to pay compensation if it is deemed that they have treated you unfairly. This will also reflect in NTL’s complaint count at Ofcom.