Santander customer service

baby_boomer

Having seen the Christmas queues at Abbey in Leicester, I'd advise anyone who is with Santander (ie Abbey / B&B savers / Alliance & Leicester) to move bank if you value your time.

earlgrey_3

Just as bad if you have a net-based account with them. Took 3 weeks and four phone calls before they would close an account I had and they insisted on sending the interest by cheque rather than BACS. Other institutions can do the same instantly.

fullstop

It's not just Santander, but the very phrase "customer service" is a misnomer in most cases.

bjorn_again

baby_boomer wrote: »

Having seen the Christmas queues at Abbey in Leicester, I'd advise anyone who is with Santander (ie Abbey / B&B savers / Alliance & Leicester) to move bank if you value your time.

Is there really much point to this thread? Anyone who would consider moving their account on the basis that there was a queue outside a branch in Leicester yesterday, probably should'nt be let out on their own.
Sorry poster, but this kind of advice is probably best kept to yourself.

bjorn_again

I can only speak for myself but I have absolutely no complaints at all about how my Cahoot account is handled nor my Abbey ISA. I have faith in Santander and will not be moved because there was a queue in Leicester two days before Christmas.

bristolleedsfan

baby_boomer wrote: »

Having seen the Christmas queues at Abbey in Leicester, I'd advise anyone who is with Santander (ie Abbey / B&B savers / Alliance & Leicester) to move bank if you value your time.

I walked into a local branch yesterday at 12.15pm, three serving and nobody waiting, walked across the road to Nationwide branch only one cashier available and a queue of six.

robin58

baby_boomer wrote: »

Having seen the Christmas queues at Abbey in Leicester, I'd advise anyone who is with Santander (ie Abbey / B&B savers / Alliance & Leicester) to move bank if you value your time.

So I assume you will also going to another supermarket than the one you normally go to because of the christmas queues? :rolleyes:

The queue could have been that some people only got payed on the 23rd and are trying to get money out.

IT's Christmas, there will be QUEUES everywhere! :eek:

Innys

The point about Santander's customer service being poor as illustrated by long queues is probably notr well made.

However, I think their customer services is a shambles for other reasons. Recently ago I made an appointment to go to my local branch to open a regular saver. I confirmed the appointment by phone the day before I went in.

When I turned up, they looked at me as if I had made it all up. When I finally git to see someone they thought I wanted to buy a different one of their products. She happily agreed to accept my application, photocopied my ID and said my account would be opened.

That was a month ago and I have heard nothing since. I have threfore decided to open a Principality RS instead.

I also happen to be a Santander shareholder and have now decided to sell my shares as soon as I can. They clearly have no idea how to run a successful business.

I

lcharm

Innys wrote: »

The point about Santander's customer service being poor as illustrated by long queues is probably notr well made.

However, I think their customer services is a shambles for other reasons. Recently ago I made an appointment to go to my local branch to open a regular saver. I confirmed the appointment by phone the day before I went in.

When I turned up, they looked at me as if I had made it all up. When I finally git to see someone they thought I wanted to buy a different one of their products. She happily agreed to accept my application, photocopied my ID and said my account would be opened.

That was a month ago and I have heard nothing since. I have threfore decided to open a Principality RS instead.

I also happen to be a Santander shareholder and have now decided to sell my shares as soon as I can. They clearly have no idea how to run a successful business.

I

Surely you should give them a chance, merging the banks together is not an easy process on the operations side and even more difficult during the current economic climate.

I'm with A&L, and tbh I never had a good service with them before the Santander takeover so I'm giving them a chance. If they don't improve then fine, but I think they will because they have become a part of a larger organisation with more stability (hopefully).

opinions4u

lcharm wrote: »

I'm with A&L, and tbh I never had a good service with them before the Santander takeover so I'm giving them a chance.

Your are far too generous to them.

Abbey have been diabolical for years.

A&L + Abbey = Merger of two of the most useless companies in the UK from a service perspective. Lord help their customers!

lcharm

opinions4u wrote: »

Your are far too generous to them.

At 6.5% AER gross for over a years, and about 4.5% now, that's why i'm too generous!!