abbey internet bank fraud

blokes2

hi,
i have just found out that someone has taken 6000£ out of my account using online transaction , it was not authorised by myself. it is such a large amount of money should not the bank have questioned this before accepting the transfer from my account to ;........... a solicitors.
where do i stand as to recovering my money.
i have security on my pc and also thought the ABBEY site should be secure.

any help appreciated . we are pensioners and that was vitually ALL our money

thanks

climbgirl

You need to ring your bank ASAP and tell them this transaction was not authorised by you. They'll have an investigation process that you'll need to start (each bank is slightly different).

It may just be an error that needs pointing out or it may be that somebody has fraduently accessed your account. Either way, you'll get the money back - you just need to ring them and start the process. As soon as you can!

As for whether they should have questioned it - if it was done through your online banking access, they will assume it's you as the security questions should have been answered correctly. Do you keep your details completely safe?

greenface

when did you find out and did you ring the abbey before posting here seems by your post you havent . Abbey and most banking sectors have helplines open until 8ish at night.


ring them

shindigger

blokes2 wrote: »

hi,
i have just found out that someone has taken 6000£ out of my account using online transaction , it was not authorised by myself. it is such a large amount of money should not the bank have questioned this before accepting the transfer from my account to ;........... a solicitors.
where do i stand as to recovering my money.
i have security on my pc and also thought the ABBEY site should be secure.

any help appreciated . we are pensioners and that was vitually ALL our money

thanks

I had £1200 lifted 2 years ago, i got it back ok.
Abbey were very good about it.
As opposed to the Police who were their usual, disinterested, ineffectual selves.

blokes2

thanks for replies.
yes i have already informed abbey and they are investigating but they say icannot access the rest of my money as account is frozen is this right???

Buzzbox

Strange that your bank did not detect this as unusual activity. My bank ring me up for every now and then to verify some payments. Hope you get your money back soon!

skipton

We had this happen to our Abbey business account. The bank rang us to verify the payment as it was to the USA. Our account was frozen to stop further money being taken out and our cards cancelled. We were given electron cards for 3 months which were a pain as some suppliers wouldn't accept them.

1echidna

I have carried out online transactions with a number of banks of amounts up to about thirty thousand (although in some cases these are limited to ten thousand) and never had it queried, so I guess it is not common practice to query a transaction of six thousand (although my wife and brother with Co-op find that they do).

frozen-uk-asset

Just to double safe - recheck your PC security -run a scan for spyware or trojans on your PC......just in case there's something lurking on your PC.

And never never respond to any emails asking about account details or passwords - "Phishing".....your real bank would not ask for these.

blokes2

just to let you know , i had the money returned, and 50£ compensation really generous!!!!

pbw

blokes2 wrote: »

just to let you know , i had the money returned, and 50£ compensation really generous!!!!

i don't understand why you got compensation???