amazon help....& quick!

korky69

bought my lad a xbox360 on 23rd nov for xmas.
just set it up tonight and it wont start up, powers up then the logo just freezes and nowt happens, wont load a game up either.
i want to know my rights to getting an immediate refund so i can try and get a new 1.
i paid via credit card.
i know if i wait for amazon to do their thing my son will be without his xmas prezzie,
i want to demand a refund asap or amazon deliver me a new xbox before tuesday which will be impossible as i dare say they will want the faulty 1 back 1st, but the timescale involved wont work.
very !!!!ed off

deanos

Just log into your account and you can raise a return and a courier to collect.

You will have to place another order for a new one.

Thats the quickest way, or give them aring and they may collect and send another in one go

zenseeker

Amazon will only send out a replacement or refund you once they have the faulty Xbox back in their warehouse, and then they may take a couple of days to send out a replacement (stock permitting).

Basically, and sadly, you will probably not get it sorted before Xmas. I think that the only thing you can do is to buy one from somewhere else on the high street (online will probably not get delivered in time now), and send the faulty one back for a refund.

custardy

tried booting it without the hard drive connected?

korky69

well all i need to know is that will issue a full refund asap, everything is open and used, even the extras i bought, the lot will go back.
i will have to go a try buy 1 from a more decent supplier and pay it off when i get a refund

custardy

its not amazons fault its faulty mind
one of these things

korky69

custardy wrote: »

tried booting it without the hard drive connected?

already tried that mate, and nowt.

btw... im a postie too and will be turning blue on every amazon parcel i'll deliver!

korky69

custardy wrote: »

its not amazons fault its faulty mind
one of these things

might not be their fault, but its their responsabiltity,
the amount of people who slag pc world off for iffy pc's, they dont build em either!
its the customer service that counts, you should know all about that pal :rolleyes:

custardy

korky69 wrote: »

might not be their fault, but its their responsabiltity,
the amount of people who slag pc world off for iffy pc's, they dont build em either!
its the customer service that counts, you should know all about that pal :rolleyes:

you havent given them a chance to do anything...pal

korky69

well,i emailed em hours ago and nowt.
might be looking on the downside, but you and i know both know the answer, they wont do sod all,
had a slight problem with them a while since and although it did get sorted ok, it did take a bit,
this problem is my kids xmas box xbox come ex-box! :rolleyes:

Jazzy_B

Phone them on 0800 2796620. I've always found their customer service to be excellent