Camcorder faulty, company bust.

Sponge

I bought a camcorder in April 2008 from The Digital Camera Company. Although the website still exists, it's apparently being run by a different company that (obviously) refuse to deal with my faulty camcorder. I'm just wondering what my options are?

As the camera is under 12 months old, I'm assuming my only course of action is to deal directly with Canon.

For the record, I bought the camcorder with a credit card.

Daytona_nev

Don't think you have any recourse with the seller or the CC company.

It would probably be out of warranty with the seller anyway after 8 months.

You should be covered with Canon so go direct.

sealady

I had a similar problem with a cooker that I have purchase and the company has also gone bust! I contacted the company that manufactured the cooker and they are sending an Engineer out to have a look at it! No questions asked, they are quiet happy to honour the guarantee.

smcaul

Under the consumer credit act the credit card company are as liable as the company you purchased it from, so you are quite within your rights to ask the credit card company to sort it out - but they may very well just send it to cannon anyway! But strictly speaking they are (the cc company) liable.

Sponge

I've contacted Canon and they will take a look at it. I have to post it to Hertfordshire (at my expense) and there is a 7 working day turnaround. So no way I'd have it back by Christmas.

I'm paranoid now that Canon will try and say it's wear & tear, or user error, or accidental damage and get out of fixing it (without charging me a fortune).

If the camera is fixed under warranty, i.e. they acknowledge a fault and don't charge me to fix it, can I ask them to reimburse me for the postage to them?

smcaul

As you have sent it to Cannon I don't think you can really ask either side to reimburse you for the postage. Cannons guarantee is in addition to your statutory rights, so you can use one or the other, but not mix and match. If you had wanted it fixed/replaced totally free then you would have had to go through your CC company.

Daytona_nev

smcaul wrote: »

As you have sent it to Cannon I don't think you can really ask either side to reimburse you for the postage. Cannons guarantee is in addition to your statutory rights, so you can use one or the other, but not mix and match. If you had wanted it fixed/replaced totally free then you would have had to go through your CC company.

The CC company will not touch this and certainly won't want to get involved.

smcaul

Daytona_nev wrote: »

The CC company will not touch this and certainly won't want to get involved.

They might not like to, but legally they have a responsibility to.

Daytona_nev

smcaul wrote: »

They might not like to, but legally they have a responsibility to.

It's irrelevent, the supplier (canon) has already engaged the customer. They won't touch it.

The 'advice' under section 75 of the consumer credit act is flaky at best. In practice, the customer would have a very hard battle getting the CC to pay for this.

Sponge

I haven't sent the camcorder anywhere yet. I have not given any details to anyone other than the retailer that is now operating under the name 'The Digital Camera Company' - the one that is saying they're a new company and didn't sell me the camera. Those details include order date and reference numbers, but no personally identifiable information other than my email address.

I have indeed spoken to Canon UK on the phone, but they haven't got any of my details, at all. Not even a description of the fault. They simply asked me to post it to them with a covering letter and copy of the receipt. Presumably to confirm it's within warranty.

smcaul

Daytona_nev wrote: »

It's irrelevent, the supplier (canon) has already engaged the customer. They won't touch it.

The 'advice' under section 75 of the consumer credit act is flaky at best. In practice, the customer would have a very hard battle getting the CC to pay for this.

To your first point, if you had read my post that is what I basically said, that the op could use one or the other but not a combination of both!

As for your 2nd point, please explain "flaky". There is nothing flaky about it, the CC company has joint liability with the original retailer, if the retailer wont sort it out (which if they no longer exist they cant) then the responsibility lies with the CC company.