laptop broke by now!!! aarghghgh

Fur_coat_&_no_knickers

Dont worry about it.Comets just telling you what they think. I just think they'll post it out to you when its repaired and thats it.

My laptop broke, something to do with the plug bit snapping off, I was told by comet that the warrenty didnt cover this as id obviously dropped it and it was a £300 part plus labour job ..i may of got a new laptop with the repair job price.Anway,i left it with them and they said they would send it off and phone me before completing the work and tell me of the "damage" It arrived at my house 3 weeks later, all repaired under the warrenty . I was so relieved and had worried about nothing

Let us know what happens

hjb123

I guess that Comet has to give you the worst case scenario. Hopefully once it is mended they will realise it has been an accident and wont charge.

Have they given you a replacement in the meantime or have you to do without?

H

RedOnRed

Laptop keyboards often fail, as do the screens eventually. As an engineer i've had to replace loads of them.

I've also had to replace a lot of system boards on Dell laptops, which I wouldn't recommend for that reason. Additionally, I found their support to be quite poor.

It's probably quite a good idea to have a warranty on a laptop as parts are very expensive. A new screen can be in the hundreds and can therefore render the laptop a write off.

Toshiba laptops have a good reputation, although i've found them very fiddley to work on. I found Fujitsu Siemens latops to be of very good quality and when we rolled out hundreds of them at the largest telecomms company in the country the failure rate was exceptionally low.

I'm not too sure about Sony or Acer, which seem to be quite popular, but you certainly very rarely find them in the workplace. I would personally stick to the big brands as support and parts are easier to come by and with a laptop you're likely to need both of them fairly often.

viktory

My Mum had several keys on her laptop keyboard that had faded with use over time. She contacted Toshiba directly, who promptly sent her a brand new keyboard, plus full instructions on how to fit totally free of charge.

Now that is customer service!

RedOnRed

viktory wrote:

My Mum had several keys on her laptop keyboard that had faded with use over time. She contacted Toshiba directly, who promptly sent her a brand new keyboard, plus full instructions on how to fit totally free of charge.

Keyboards and HDD's are generally quite easy to fit. The same can't be said for system boards and screens though.

IvanOpinion

RedOnRed wrote:

Keyboards and HDD's are generally quite easy to fit. The same can't be said for system boards and screens though.

The screen on my Dell wasn't too bad but I had to fit a new mainboard on another Dell ... it was a close call between the machine going back together or be grabbing a very large hammer and gently squeezing it into place with a few large swings

ivan

magoogy

i got a call thursday to say it was mended and i could pick it up - hows that for service - 4days? they had put a brand new keyboard on - luckily i do have a warranty so i was insured - they said it wouldntve been mended under the guarantee - only the warranty, so, im so glad that i had one....

thanks everyone

IvanOpinion

good result (thanks for letting us know) .. does that mean we move this from the 'vent' to the '5-star' board

Ivan

magoogy

ive put a post in the 5star too - comet arent that bad are they? reading others experiences i was nervous it wouldnt get mended but i was lucky.....