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Getting Single Bank charges back

I was wondering if anyone knew what to say to banks if I was trying to get just one charge back. I have been with RBS since Jan-08, I pay £12 a month for a gold account, and I have my mortagage with RBS. This month for the first time I have gone over my limit and a direct debit has been returned with a charge of £35. I heard somewhere that if it is your first charge with your bank they can be a bit leanient and refund it - I need to phone them and I wondered if anyone knew what to say to them to get them to refund it??

Comments

  • lfabia1 wrote: »
    I was wondering if anyone knew what to say to banks if I was trying to get just one charge back. I have been with RBS since Jan-08, I pay £12 a month for a gold account, and I have my mortagage with RBS. This month for the first time I have gone over my limit and a direct debit has been returned with a charge of £35. I heard somewhere that if it is your first charge with your bank they can be a bit leanient and refund it - I need to phone them and I wondered if anyone knew what to say to them to get them to refund it??
    RBS are generally Hardcore on this topic albeit other banks are not. If there is no bank error they will decline it.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
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