o2 rip off before even got started!!!!

tin

I just bought 2 phones from the link on o2, because I was getting mighty brassed off with orange overbilling and having a devil of a time to even get them to admit to it, never mind refund!

So I got 2x phones in the evening of 25th Nov. They've finally ported the numbers over today so I can start using them. (yes I'm aware i get a temporary number but what good's that to me when everyone doesn't know it and i'm porting my old number for the reason of not giving out a new number?)

Anyway I get a bill for the line rental for both phones starting the morning of 25th Nov. So they've billed me for time when the phone was of no use, and for most of a day when I hadn't even got a contract with them!!! Total £15.

So I call the callcentre. I speak to someone who can't do anything about it. I say please get someone who can. They put me on hold for quite a while and then come back claiming there are no supervisors avaialble, but because I had a temproary number I have been billed from the start of my contract (what? before I even asked for a phone in the shop????) I ask for a call back off a supervisor then, but I'm told they don't do them anymore.

They tell me I can write if I want to make a complaint, but I say if they don't sort it out now I will take the phones back to the shop under 14 day cooloff period, a letter will undoubtedly take longer than this. They say "OK then, thankyou for calling O2"

What the !!!!!! are these people on??? Is it just me? Has anyone else experienced this and got it sorted?

16011996

thats so annoying. i find o2 really good, been with them since they were cellnet though,

rygon

im with O2 who have been great ..until a few mnths ago when i bought their X2 phone. I got it but it kept freezing up so i took it back. Only to get it back ..minus the game you get with it (ok it was a bad game and i didnt play it)...oh and the phone still freezes up. My g/f tried to send a picture msg to me, only for it to not work (her phone used to be on a different network so i can see why.) so the msg was sent...only for me not to open it...seems i have to go in and get it my phone from O2 set up by them!!?!

My g/f also got one of those bolt-ons were you pay x amount of money and you get so many txts. So she pays the money only for the txts not to work. We go into the shop and the only answer was "ring this (premium) number" which my g/f couldnt as she had no money on the phone and has not got a landline phone. so i ask the woman to phone for us "sorry i cant do that as the service centre is down"

peterbaker

O2 are certainly NOT good!

I have been an O2 pay monthly customer for many years and the experience you describe is the norm. Luckily I have a safety valve. I once complained until I was past blue and had turned purple in the face and ended up speaking with the complaints about complaints about complaints department and then got invited to a customer focus seminar. Since then I have privileged contact with one of their diplomatic staff who luckily is thick-skinned enough to both deal with me and clever enough to be building a decent career out of staying with O2. He pours healthy dollops of oil on troubled waters from time to time, thus preventing too many shades of blue in the face. This is in exchange for me keep paying the bills for a bit longer!

And no sorry but I am not offering to put you in touch with him! Find your own doctor!

tin

HAHA! cheers for letting us know then not telling us who this person is! ;D

Ah well at least tell your contact that their customer service centre is an ABSOLUTE DISGRACE (full of COMPLETLEY unsupervised nimrods so I understand) and that billing customers 15 notes before they've even started being able to use the phone is a sure fire way to uncessesarily !!!!!! the customer before they've even started.

peterbaker

Yep I think he's heard all that before ::) (from me and others) ... he's the only reason I stick with O2, but to let you lot loose on one good guy finding his way in the morass that is O2 would be unfair of me.

fragster

with rgds to the "thankyou for calling O2" bit they are made to do it, i used to work in an o2 shop and we were meant to say "welcome to o2" when a customer walked in and "thankyou for visiting o2" when they left lol...

yeh i forgot ::)

zakony

Same here, but for me, after going throgh God knows how many telephone, thery told me that it is the linbe rental for the next month (i'm not sure but that's what they said).
the only reason I stay with o2 is that they have the 084 number included in their monthly allowances, letting me to use telesavers and others to call abroad for free (it's not free you know but sort of)

tin

now I see the light!

We cannot justify raising a credit regarding this complaint as o2 have adhered to the terms and conditions of your contract.

OH! I SEE! so sorry! I thought because you were providing a !!!!!! take level of service and I was complaining about it you might actually say sorry and perhaps refund the 15 notes you've essentially stolen from my bank account back to me, but now I see the error of my ways and because it's in the contract (which i've not even seen) it's perfectly fine for you to rip me off without proividing any service - in fact why not bill me for a day when you didn't even know I was looking for a new phone for most of it? I am so sorry to have bothered you.... apologies.

What a lovely way to treat your new customers. bunch of pillocks. I will be cancelling on 11 months, 1 day that is for sure.

>:( >:( >:( >:(

MarkyMarkD

Tin

You are talking about 8 days' line rental, during which time you could call out perfectly well.

Haven't you got something worth moaning about ???

seaniboy

Tin

You are talking about 8 days' line rental, during which time you could call out perfectly well.

Haven't you got something worth moaning about ???

PINK HANDBAGS AT THE READY!