Royal mail

new2u

Hi I hope this is where its supposed to be,I posted a parcel abroad containing a few xmas gifts for my neice nothing of value the whole lot came to around £24 it was posted on 4 november but never arrived I filled in the claim form the post office gave me and provided reciept of posting,but on friday recieved a letter back from them saying they could do nothing unless I provide reciepts for the cost of the items sent,which I dont have all the items I sent where bought at craft fairs and markets.Is there anything else I can do,or do I just put it down to experience,I will definately ask for reciepts in future though even from the local fair.Thanks for any help.

medders2604

Sorry no advice but .....
sounds like their so called insurance (or whatever they call it) is not worth paper it's written on to me. I sell on ebay and if buyer doesn't want insurance for small cheap items I just obtain proof of postage so they have a little bit of protection but as items are used I wouldn't have receipts either. I wonder if it's the same if you put a claim in for items sent recorded?
Hope you get something sorted!

smcaul

Tell them the receipts were in the parcel in case your family needed to change the gifts.

view

Or just show them a receipt for somethign you have bought to the same value. You're not trying to make money out of them, you just are due a refund for lost goods.

Best of luck.

marleyboy

Id collect a load of receipts off the floor and post them off saying "take your pick"!!!!

ebsay2000

all they'll send you is 6 first class stamps...........

ive never heard of or had experience of the post office paying out anything else........regardless if you sent it normal post/with or without certificate of posting.........or paid for recorded delivery or top dollar for special delivery!

its all just a con!!

there is NO way to guarantee safe delivery of anything and get full refund if it gets stolen!

view

ebsay2000 wrote: »

all they'll send you is 6 first class stamps...........

ive never heard of or had experience of the post office paying out anything else........regardless if you sent it normal post/with or without certificate of posting.........or paid for recorded delivery or top dollar for special delivery!

its all just a con!!

there is NO way to guarantee safe delivery of anything and get full refund if it gets stolen!

I was paid out £32.00 for an ebay item that went missing. It was recorded mail. It took about just over a month for them to confirm my letter, write to the other person (who never bothered to respond) and then send me a cheque, so it worked for me.

I paid an extra 72p for First class recorded, so I didn't pay top dollar at all.

Oh - and they never asked for a receipt (this was just back in July of 2008).

I have also had another claim paid out - for an item that wasn't sent recorded - but sent to Australia that was lost. They paid me the full amount also.

xdaisyx

If its your first claim they will pay you the full amount as a gesture of goodwill