bank say i can't claim charges back

normanmark

tripled wrote: »

If all their cashiers have such a 'sympathetic' attitude, I'm glad that I don't bank with HSBC.

Sympathetic would be when the first time it happens. After the first time you'd think people would learn from their mistakes.

GeorgeUK

It's a long time since i looked at charges (never had any myself).

From what i recall, it was a condition of the OFT agreement that the banks could not restrict customers to not make any further claims against unfair charges.

Also there was no £12 limit that made the charges acceptable. This was the value that the FOS said they would not investigate any cases where charges were this amount or less - they didn't say that this was lawful.

Not sure if anything has changed much since as we are still waiting on the judges to make a decision on the appeal case, but i would definately claim again, keeping anything in writing and if they refute your right to make a claim they can put that in writing for you to take to court and hopefully they will comment on what legislation they got that data from.

mikey72

normanmark wrote: »

Sympathetic would be when the first time it happens. After the first time you'd think people would learn from their mistakes.

Dead easy when you have spare cash.
Sadly I can't help with the answer, but I hope you can resolve the unfair charges.