Npower bill - confused - anyone help??

Just had our latest Npower bill after giving meter readings last week. This is what is says:

Spent on electricity between 19/06 and 09/12 - £328.33 debit

Your electric balance is: £308.43 debit

Spent on Gas between 12/06 and 09/12 - £256.95 debit

Your gas balance is: £340.99 debit

Total cost: £525.28 debit

Your account balance is: £649.42 debit

Your new payment is: £249.00

We've been paying by D.D - £84 a month (dual fuel) but I'm just a bit confused by the bill. Does the "new payment" mean each month or a one off payment??? It says it will be taken from my bank account on 05/01.

Also - what is the gas/elec balance? I'm confused completely! :confused: Someone please explain this to me - I certainly can't afford £249 a month

Thanks in advance!


  • DirectDebacle
    There are a few reasons why this may have happened. Was your previous bill an estimate (under estimated) which has led to the under estimation to be corrected with this bill which is a reading? There were price rises in August have you taken these into account? Your D/D may not have increased to allow for the price rise. Check the bill to ensure the correct kWh have been calculated on this bill and re-calculate with the prices. It will probably be split to show so many kWh at the old price and the remainder at the increased price.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    Combo Breaker First Post
    I would contact them and ask them to explain the bill.

    I might be wrong, but the way I read it, between June & December, you have consumed £328.33 electricity & £256.95 on gas.

    Presumably you have bought forward a credit on the electricity of £328.33-£308.43 = £19.90 from the earlier bill.

    Likewise you bought forward a debit (debt) from the gas side of £340.99-£256.95 = £84.04

    This means you now owe £308.43 + £340.99 = £649.42

    (No idea where the £525.28 come from?)

    However, they don't seem to have credited you for some reason with the 6 months already paid at £84.00 = £504.00. You need to find out why.

    At the moment, because you appear to them to owe £649.42, they do propose to collect £249 per month (at least until the alleged debt is repaid)

    If you can get them to credit you with the £504 you already have paid, this should bring the monthly payment down to below £100 (but perhaps more than the £84 you currently pay)
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
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