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BMIbaby - total mess
c'est_moi
Posts: 112 Forumite
Where to start.
They change my flight time for next summer by 30 hours and dont tell me.
I find out by accident (long story).
They then send me a new confirmation, with no hint that I am entitled to a refund and no contact details
When i do find a phone no. it is premium rate and the waiting time is dire.
I am refunded - minus the £20 plus credit card fees.
Anyone else had experinece of complaining to head office? Am I likely to get ALL of my money back?
On top of which i now have to start trawling for new flights as i have already shelled out for accomodation, insurance etc. Really cheesed off.
They change my flight time for next summer by 30 hours and dont tell me.
I find out by accident (long story).
They then send me a new confirmation, with no hint that I am entitled to a refund and no contact details
When i do find a phone no. it is premium rate and the waiting time is dire.
I am refunded - minus the £20 plus credit card fees.
Anyone else had experinece of complaining to head office? Am I likely to get ALL of my money back?
On top of which i now have to start trawling for new flights as i have already shelled out for accomodation, insurance etc. Really cheesed off.
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