having a problem with laptop (virus/malware?)

redballoon_2

Hi all.

im running windows vista and have got the free version of AVG (recently udated)

I have a tool bar at the bottom of the screen and on the right there is an icon of a shield in red with a white cross, and a pop up bubble keeps appearing from it saying " You have a security problem!)

when you click on it it takes you to a website and then it says Malware found and to install a program which is a pop up and its a !!!!!! to say no to. We have not downloaded this program.

We have run a scan using our AVG and its found some infections and removed them, but this pop up keeps appearing.

Please can someone help/advise.

Reluctant_spender

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

redballoon_2

Thank you!! Doing so as I type!

robnye

seconded... i have malwarebytes seems to catch all known issues and a few more that spybot/aware/avg dont find

redballoon_2

Malwarebytes' Anti-Malware 1.31
Database version: 1493
Windows 6.0.6001 Service Pack 1
12/12/2008 17:03:02
mbam-log-2008-12-12 (17-03-02).txt
Scan type: Quick Scan
Objects scanned: 49358
Time elapsed: 26 minute(s), 39 second(s)
Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7
Memory Processes Infected:
C:\Users\Marie\AppData\Local\Temp\~tmpc.exe (Trojan.FakeAlert) -> Failed to unload process.
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\!!9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\SpyProtector (Rogue.SpyProtector) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\MSFox (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Cognac (Trojan.FakeAlert) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Users\Marie\AppData\Roaming\install.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Users\Marie\AppData\Local\Temp\yyy910.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Users\Marie\AppData\Local\Temp\~tmpb.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Marie\AppData\Local\Temp\~tmpa.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Marie\AppData\Local\Temp\~tmpc.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Users\Marie\AppData\Local\Temp\~tmpd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Users\Marie\Application Data\install.exe (Rogue.SpyProtector) -> Quarantined and deleted successfully.








I have got to reboot now to complete the removal process.