Infected computer?

marco501

No a full scan. I think the quick scan worked ok last night. Having difficulties getting this new one to work....

Reluctant_spender

Can you try a quick scan? should take about five minutes 'ish

marco501

Ok I got the Firefox add on, but it says this now:

Your browser is not supported.
ESET Online Scanner is based on ActiveX technology and requires Microsoft Internet Explorer with enabled ActiveX controls. User has to agree to install ActiveX package signed by ESET.
For more details check System Requirements.
Any idea what I need to do that won't make it worse? Should I have rebooted after the add on? Also got the same message using Internet Explorer (version8).

marco501

Ok will try that now.

Reluctant_spender

Ok, you need internet explorer for Eset Online scan to work.

Just stick with MalwareBytes for now.

marco501

OK 7 mins in and no detections it died again.

For what its worth, I ran all the stuff on the 'removing malware' sticky into the early hours - but not in 'safe mode' - maybe that's where I'm going wrong?

Reluctant_spender

To be honest you have nothing to lose by running Malwarebytes in safe mode.

marco501

Ok will try that next.