Fed up of West London

iabw12

I'd value any thoughts or comment please. I bought a DVD recorder 3 months ago. It states in the manual the all common formats of disc are supported for recording and play back including DVD +/- RW. I've got about half a dozen +RW discs that I've recorded off the telly to watch later. Trouble is they wont play. I've called Samsung and the cust serv operator tells me I should be using -RW. I've pointed out that the manual clearly states +RW is fine, but he insists the "Samsung recommend -RW only". I did ask where it said this in the manual - he repeated -RW etc. I went on to suggest that if the machine wont handle +RW (as per the manual) then perhaps they are in breach of the Sale of Goods Act. At which point he put me on hold - and the line went dead about a minute later. No where in the manual does it state anything about -RW being the preferred format. So I've got a machine that wont play back. I've just sent an email of complaint to Samsung via their website, but I don't know what else to do?:mad:
Any thoughts out there?

brightonman123

if it says so on the box, you have good cause to complain. can you contact the shop where ought for an exchange / refund?

asea

Call Consumer Direct, they should be able to tell you what exactly you need to do. Good luck

pulliptears

d.edna wrote: »

Buy some -RW discs?

HTH

And this helps OP watch his already recorded media on +RW how exactly?

baddiebasher

It's a misdescription. I would imagine that the seller should either swap it for another one that does play the discs or lower the price. You wont be entitled by law to a refund unless specific circumstances apply, such as not having a reasonable opportunity to test the item.

And it is for the seller to sort this out, not the manufacturer. The seller is liable for descriptions given on goods they sell, even if someone else attaches that description.

greektony

how does this relate to west london?

Brooker_Dave

asea wrote: »

Call Consumer Direct, they should be able to tell you what exactly you need to do. Good luck

Tell them it won't play pirate discs and you want compensation!!

Brooker_Dave

greektony wrote: »

how does this relate to west london?

OP brought West London, only to disocver that it didn't play his homemade DVDs either.

pulliptears

d.edna wrote: »

Play them on his computer

HTH

So, by your reasoning its perfectly acceptable to go out and buy a product that states it plays +RW then doesnt because he can play them on his PC?

Edna, you get stupider by the day...

sooz

Move to sarf London then.

the_tired_one

I'm having similar probs.

Transferred home movies onto a TOshiba HDD/DVD Recorder which supports all formats.

But I can only transfer the movies from the HDD onto -RW disks, not the cheaper -R discs!!!

Keeps bringing up a 'disc error'

So annoying, as -RW costs so much.

It is a deceptive description IMO