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Fed up of West London

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I'd value any thoughts or comment please. I bought a DVD recorder 3 months ago. It states in the manual the all common formats of disc are supported for recording and play back including DVD +/- RW. I've got about half a dozen +RW discs that I've recorded off the telly to watch later. Trouble is they wont play. I've called Samsung and the cust serv operator tells me I should be using -RW. I've pointed out that the manual clearly states +RW is fine, but he insists the "Samsung recommend -RW only". I did ask where it said this in the manual - he repeated -RW etc. I went on to suggest that if the machine wont handle +RW (as per the manual) then perhaps they are in breach of the Sale of Goods Act. At which point he put me on hold - and the line went dead about a minute later. No where in the manual does it state anything about -RW being the preferred format. So I've got a machine that wont play back. I've just sent an email of complaint to Samsung via their website, but I don't know what else to do?:mad:
Any thoughts out there?
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Comments

  • if it says so on the box, you have good cause to complain. can you contact the shop where ought for an exchange / refund?
    Long time away from MSE, been dealing real life stuff..
    Sometimes seen lurking on the compers forum :-)
  • asea
    asea Posts: 1,398 Forumite
    Call Consumer Direct, they should be able to tell you what exactly you need to do. Good luck
    nothing to see here, move along...
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    d.edna wrote: »
    Buy some -RW discs?

    HTH

    And this helps OP watch his already recorded media on +RW how exactly?
    :confused:
  • It's a misdescription. I would imagine that the seller should either swap it for another one that does play the discs or lower the price. You wont be entitled by law to a refund unless specific circumstances apply, such as not having a reasonable opportunity to test the item.

    And it is for the seller to sort this out, not the manufacturer. The seller is liable for descriptions given on goods they sell, even if someone else attaches that description.
  • how does this relate to west london?
  • asea wrote: »
    Call Consumer Direct, they should be able to tell you what exactly you need to do. Good luck

    Tell them it won't play pirate discs and you want compensation!!
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • greektony wrote: »
    how does this relate to west london?

    OP brought West London, only to disocver that it didn't play his homemade DVDs either.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    d.edna wrote: »
    Play them on his computer

    HTH

    So, by your reasoning its perfectly acceptable to go out and buy a product that states it plays +RW then doesnt because he can play them on his PC?

    Edna, you get stupider by the day...
  • sooz
    sooz Posts: 4,560 Forumite
    Move to sarf London then.
  • I'm having similar probs.

    Transferred home movies onto a TOshiba HDD/DVD Recorder which supports all formats.

    But I can only transfer the movies from the HDD onto -RW disks, not the cheaper -R discs!!!

    Keeps bringing up a 'disc error'

    So annoying, as -RW costs so much.

    It is a deceptive description IMO
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