Energy Direct Debits: Get money back & your payments lowered Discussion

edited 10 June 2010 at 4:36PM in Energy
326 replies 55.3K views
1272829303133»

Replies

  • MrsFruMrsFru Forumite
    2 Posts
    First Post
    Newbie
    Hi, has anyone tried to get a credit refunded from E-on? My experience so far. On 14th Nov my account said £849 in credit. I reviewed my October bill and it was £166 before the government credit. So actual payment £100 for the month. I need at least some of the credit back to pay another bill. I called Eon-next to request a partial refund. After 45 minutes on hold, I finally got through to a very helpful representative. She said they would need to do a meter reading and re-calculate the amount. As I'm on a smart meter she did that on the call and said the credit amount, after deducting my energy use for the first half of November, was now £700. She put in a request to refund £500 of the credit and told me it would take up to 14 days to come through. 14 days later, the credit in my E-on account is still £700 and no refund has arrived. I called again today. After 38 minutes on hold, I got through to another helpful representative. She said the refund had been rejected by finance, but it was because they had not followed the correct process internally. This representative then put in a new request to refund £500 of the credit back into my bank account, and told me it will take up to 10 working days. I asked if there was a way they can let me know if this one is going through successfully and she said the only way is to call and wait on hold again. So we wait, and in the meantime, I will have to pay the other bill with a credit card as it's due tomorrow. Does it really need to take two weeks when they can re-calculate the bill in two minutes?
  • kenrkenr Forumite
    251 Posts
    Part of the Furniture 100 Posts Combo Breaker
    Forumite
    kenr said:
    kenr said:
    I sent an email in as a complaint and they seem to be "working" on dropping the DD again. I wait and watch.
    I spoke too soon. I sent them a 2nd (on the  2nd and 13th) and still NO reply to their request for info and still no answer to my complaint so I have cancelled the DD.
    Maybe that will get an answer from them.
    Still waiting for So to move me thats been with them since the 10/10
    Nope still no answer from them only a new "you owe us £65" email, checked the bill and they "refunded" me the gov's £66 before the credited it so the bill. Will send them some money on the 1st then on the 5th will be contacting the ombudmbusman
    Registered Linux user #497422 :beer:
  • Xs500Xs500 Forumite
    15 Posts
    Fourth Anniversary 10 Posts
    Forumite
    Most of the forum members reports indicate  -
    1. Energy companies are extremely difficult to contact and reluctant to resolve issues.
    2. Energy companies are intent on extracting the highest direct debit irrespective of customers circumstances. 

    As all companies are now charging very similar rates (for non-fixed tariffs) the choice of which company to use is weighted towards companies giving good customer service, rational direct debits and easy communication.

    Can we therefore reverse the negative reports and record positive accounts of companies that have been helpful in  resolving customer issues and setting reasonable dds.
    I am not happy with my company, EDF, and would be pleased to hear of your success stories. 
  • SeaglesSeagles Forumite
    104 Posts
    Eighth Anniversary 100 Posts
    Forumite
    I received email from BG. They have just done my 6 month bill and review. As part of this they put up my DD from 170 to 278. Considering in June I was paying 94 (end of a great fixed rate deal) and 143 in credit. The 9/12 bill shows me 170 in credit. Used the online chat feature to speak to them. The agent checked my account and I explained that I have taken notice of all "Martin's" tips and added a jacket to my tank, reduced overall temp by 1 Degree, lowered all the TRVs in rooms not being used to 1 (just to keep the rooms from freezing. Changed the timer so that not on all the time from 6 to 11 and found the boiler was set to max so reduced it. Got out my woollies too. I have enough in my buffer to pay and actually do not disagree with the DD raising (especailly as they previously, based on old usage, that I would be over 500 in debt by next june). The agent did some calculations and said he would lower the DD to 150? I checked with the dd calculator and I reckon that the DD should be around 200. Will keep money in my savings account getting a decent rate. As an aside I also changed my breakdown provider as AA had 50% off special, went from 100 to 65. Realised that a train trip to London was 18 minutes late, 2.82 claimed. Every penny counts.
  • badger09badger09 Forumite
    10.5K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    Xs500 said:
    Most of the forum members reports indicate  -
    1. Energy companies are extremely difficult to contact and reluctant to resolve issues.
    2. Energy companies are intent on extracting the highest direct debit irrespective of customers circumstances. 

    As all companies are now charging very similar rates (for non-fixed tariffs) the choice of which company to use is weighted towards companies giving good customer service, rational direct debits and easy communication.

    Can we therefore reverse the negative reports and record positive accounts of companies that have been helpful in  resolving customer issues and setting reasonable dds.
    I am not happy with my company, EDF, and would be pleased to hear of your success stories. 
    I’m happy to oblige as I’ve already posted about my +ve experiences with Octopus. 

    My DD, which I have adjusted several times, both up & down since they took over from Avro, is set at a reasonable level. By me! It is approx equal to my November bill, excluding the additional £66/£67. We’re high users, 2 over 70 and a younger family member, in a 4 bed detached sprawling bungalow, all day but I’ve deliberately built up substantial credit. 

    I have so far, requested & received 2 refunds of some credit. Both were suggested by Octopus, & took approx 2 weeks from initial request to landing in my bank account. No complaints from me. 

  • kfoto48kfoto48 Forumite
    1 Post
    First Post
    Newbie
    I have for the last 13 years until last November paid by direct debit and each Spring, I have had to claim a refund.  Till June last year I was on fixed rates so my direct debit payment was always the same each month. But then going onto variable rates, my direct debit kept going up each month especially when I was already well covered in credit. So I saw a tip that my energy company Shell did variable direct debit. So I applied and it was accepted. Initially my credit was used and now with that clear I just pay what I owe.  
Sign In or Register to comment.
Latest MSE News and Guides

Boost your Nectar points

Get up to £25 in bonus points

MSE News

Ask an Expert: Scams

Watch MSE Katie's answers to your questions

MSE Forum

Hot Diamonds 40% off code

Including already-reduced outlet stock

MSE Deals