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How long do train ticket refunds take?
flutterbyuk25
Posts: 7,009 Forumite
in Motoring
Hey all
I bought 3 train tickets to travel on 24/11/08 from First Great Western website (tickets were to be collected at station). The train I had booked tickets for was cancelled due to signal failure, and so were the next 3 due to travel to my destination.
I spoke to the ticketing office at the station (Swansea) and was advised I could have a refund on the ticket price but as I had paid online by credit card it would have to be sent to their central office for processing. So I filled out form for refund to be processed and was told to allow 7-10 days.
Tomorrow it will be 14 days and still no refund. The copy of the form I have has no details of who to contact to chase it up.
Other than call into the station (which I can't do til end of this week) does anyone know how long refunds normally take? or who to contact (FGW? train station?)?
The tickets were only £12 in total so I'm not desperate for the money but have never been in this situation so not sure which way to go.
Thanks in advance
x
I bought 3 train tickets to travel on 24/11/08 from First Great Western website (tickets were to be collected at station). The train I had booked tickets for was cancelled due to signal failure, and so were the next 3 due to travel to my destination.
I spoke to the ticketing office at the station (Swansea) and was advised I could have a refund on the ticket price but as I had paid online by credit card it would have to be sent to their central office for processing. So I filled out form for refund to be processed and was told to allow 7-10 days.
Tomorrow it will be 14 days and still no refund. The copy of the form I have has no details of who to contact to chase it up.
Other than call into the station (which I can't do til end of this week) does anyone know how long refunds normally take? or who to contact (FGW? train station?)?
The tickets were only £12 in total so I'm not desperate for the money but have never been in this situation so not sure which way to go.
Thanks in advance
x
* Rainbow baby boy born 9th August 2016 *
* Slimming World follower (I breastfeed so get 6 hex's!) *
* Slimming World follower (I breastfeed so get 6 hex's!) *
0
Comments
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A couple weeks... did they send you confirmation of your complaint/refund request?!
fone em double checking.0
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