Credit card fraud

ronocco

Dear Martin

I just wondered if you or anyone out there had experienced fraudulent goings on with their card over the internet. 2 weeks ago I received a letter from Egg informing me that they suspected my card had been used fraudulently. I promptly contacted them and was told it was done over the internet - 2 attempts. My card has been duly destroyed and I have been issued with a new one. The egg fraud dept. stated they i would be refunded, however were not able to tell me which person or persons had actually managed to do this. I have now decided to destroy the new egg card as this is the only card I applied for over the internet. A colleague of mine at work has experienced this with their egg card and I just wondered if anyone had experienced the same thing. It is frigtening to think that someone can actually hack into the computer and use your card details over the internet.

Regards

ronocco

nh

It is frightening but aren't you protected as long as you have not been negligent with your card? Obviously it would be best if it didn't happen at all but my attitude is to keep a close eye on the account via the internet so you can see every few days whether anything dodgy has gone on your card. If something pops up that you haven't bought, get onto the company straight away.

If you have a new card, new number, new authorisation code, you should be safe with the new card.

Rafter

If you have every purchases anything over the net you have given your card details to a third party.

If you have every purchased something in a shop you have given your card details to a third party.

If you have every purchased something by phone you have given your card details to a third party.

In all cases a less than honest person could try and use those details in some sort of fraud.

In all cases you are not liable for the fraud, the card company is. You just need to let them know as soon as you spot it.

Where you are liable is if you don't report your card as missing/stolen or where you disclose your pin to someone else.

Credit cards are still a very secure payment mechanism though - don't be put off by this one incident. Make sure you are running a firewall and are careful about net security and you should be fine.

R.

Reaper

I'd agree with the above. Far from leaving Egg because of one unfortunate incident you should feel reassured that they were on-the-ball enough to spot the transactions before you did.

While the fraudsters might have got your details over the internet it is just as likely they got it from a credit card receipt you chucked in the bin at a petrol station, a waiter in a restaurant skimming your card on the way to the till, or an ATM machine with a device glued to the front.

James

Where you are liable is if you don't report your card as missing/stolen or where you disclose your pin to someone else.

Why would you want a PIN if you never use a credit card to withdraw cash from an ATM?

You can forget a PIN, compromise a PIN and be held responsible for it's misuse. You're not sure if you can change all your cards to operate with the same PIN. If you've not got a PIN you cant be held responsible for it. i.e. no liability worries.

Are banks msleading customers over new cards?
http://news.bbc.co.uk/1/hi/business/4058405.stm