Advice, please... :o)

Lips

Hello,

The day before going on holiday, I bought a pair of shoes that I hoped to wear on holiday. I was in a desperate rush, so only tried on one shoe before buying. When I got home that evening, I realised that the shoes were actually really uncomfortable (mostly on the foot which I hadn't tried in the shop) and so I didn't bother taking them with me on holiday, intending to take them back for a refund on my return.

I have just tried to do so, but been told that the company will not offer a refund or even an exchange as more than 14 days have passed. It was pointed out to me that it says this on the back of their receipt, and the sales assistant made a big thing of how it's not their responsibility to make sure the consumer is told this on purchase. The shoes are unworn and still with all labelling, packaging and receipt. They are not faulty. It has been 20 days since purchase.

Do I have a leg to stand on if I try and push this with the company head office? Do you reckon I'll just end up more angry and further disappointed?

Any advice appreciated. Thanks in advance...

- Lips

lazy_tiger

...a leg to stand on....

At the store's discretion really. not faulty or mis-sold.

You could ask for a credit note instead if you shop there regularly? If they won't then just let them know you'll be shopping elsewhere and telling all your mates.

vivatifosi

Hi Lips,

I don't think you are going to win this one, purely as because you said they are not faulty and you have already heard their line on policy. Could you try asking if they would give you a credit note instead, or a pair of the current equivalent value?

foxxymynx

Unless a product is faulty, legally if you change your mind, there is no obligation for a shop to refund or exchange. Some shops offer a refund or excange policy for a certain period of time (like the one that you bought them from), but it is not a legal requirement for them to offer this.

TBH if it's a chain store, you could try taking them back (to that or an alternative store) and tell them that you've lost your recipt and ask if there's any chance of an exchange/credit note?

Lips

Oh well, I figured I would be on to plums, given how adamant the shop assistant was.

Incidentally, I was going to buy another pair of shoes, so just thought they'd let me do a straight exchange, but they weren't having any of it. The shop assistant was a bit frosty actually, as if she was anticipating that I would rant and rave, so I imagine that it's a problem they've encountered before (14 days doesn't seem very long to me...?) What about people who want to buy shoes as Christmas presents (or, more likely, slippers!) - they won't be able to shop before the 12th (and even then, the recipient will have to return the item on boxing day!!)

The company, if you're interested, is called Pavers, and their outlet is in the Lomond Shores development at Balloch.

Cheers folks :T
- Lips

Becles

They normally do "gift reciepts" for Christmas presents.

I just bought some bits at a shop with a 14 day returns policy, but as they were presents, the lady did a gift reciept so the stuff can be exchanged until the end of January if it doesn't fit.

pinkshoes

The shop has no obligation to give you a refund unless the shoes are faulty, so I suggest wearing them, then when they hurt like hell after several attempts to wear them, go back to the shop and show them the blisters, proving shoes are not fit for purpose, therefore faulty!

Obviously they're only faulty if after several wears they're still agony! You never know, they might actually be comfortable after a couple of attempts! Women's shoe's were never designed to be comfortable!

hollydays

I agree with Pinkshoes entirely.

however,if you have told them you didn't try the other shoe on,they could simply argue you chose the wrong size.

Did you speak to a Manager?I would only speak to a Manager in future.

3under3

pinkshoes wrote: »

Obviously they're only faulty if after several wears they're still agony!

This doesn't prove the shoes are faulty it just proves they don't fit the person, however some stores wil exchange as a gesture of goodwill. I'd contact the store's head office or the shoes's manufacturer if they are a branded product.