Oasis clothing store

butterfly72

I bought a complete outfit last week.. dress, bag, bangle and earrings for my christmas party. When I got home I found the dress was damaged (not spotted in the shop!) but just didn't have time to exchange it as the nearest Oasis store is miles away. Instead I bought another outfit from a more local shop.

So, today I took the whole outfit back for a refund: the dress, bag, bangle and earrings. Now, on the reciept it says that earrings can't refunded and thats what the shop assistant told me too. However, the manager saw sense that I hadn't worn any of the items.. earings included and gave me a full refund on the lot. Sometimes shops assistants are just so stuck on the rules and comman sense goes out the window.

However, well done Oasis!

gem599

The delivery company for Oasis messed up my internet order and it ended up going back to the warehouse. I didn't want to re-order the goods until my complaint had been dealt with as I'd used a discount code that had by now expired and wanted them to honour it when I reordered.
I needn't have worried, they were excellent, efficient and extremely polite... and I have been sent a gift voucher as a gesture of goodwill.
The only downside is that my items are out of stock... if only I'd known how great they'd be I could have reordered earlier without worry!