Faulty screen from Aria

misterthrifty

Hi

I recently bought a new computer screen from Aria which worked fine at first (1 pixel gone) After about 2 weeks the screen just went white and doesn't respond to anything. I can put my old screen back on and it works fine.

I emailed Aria (not easy) who suggested I ring technical support, but guess what? Contact only on a premium rate number, no email, no normal phone, that puts my back up in the first place.

Any suggestions for checks I can make with the screen before sending it back and also for dealing with Aria, doing a search I see there are previous complaints about their service.

TIA

Mr T

jjames_3

From previous experience with Aria, for products like this outside of the statutory 7-day distance-selling regulations they will only direct you to the manufacturer.

Most PC monitors come with a 3-year on-site warranty anyway, so your best bet is to have a word with the manufacturer first (there will be a helpline number in the guff you got with the screen). They should swap the monitor out with no hassle of sending it back.

slowen

misterthrifty wrote:

Hi

I recently bought a new computer screen from Aria which worked fine at first (1 pixel gone) After about 2 weeks the screen just went white and doesn't respond to anything. I can put my old screen back on and it works fine.

I emailed Aria (not easy) who suggested I ring technical support, but guess what? Contact only on a premium rate number, no email, no normal phone, that puts my back up in the first place.

Any suggestions for checks I can make with the screen before sending it back and also for dealing with Aria, doing a search I see there are previous complaints about their service.

TIA

Mr T

just got some local rate numbers from https://www.saynoto0870.com

Aria Technology

0161 248 1600 - Tech support (try option 2 when prompt)
0161 248 1616 - Customer services

I had a problem with a remote control for my TV (working now) but they tried to fob me off to the manafacturer to sort it out. Don't know they exact rights but I am sure that as you have purchased your item from Aria your contract is with them and NOT the manufactorer.

Check with your local trading standards office or their wbesite.

hendersonb

jjames wrote:

From previous experience with Aria, for products like this outside of the statutory 7-day distance-selling regulations they will only direct you to the manufacturer.

Most PC monitors come with a 3-year on-site warranty anyway, so your best bet is to have a word with the manufacturer first (there will be a helpline number in the guff you got with the screen). They should swap the monitor out with no hassle of sending it back.

I agree - be quicker and probably cheaper going direct to the manufacturer - they usually arange for a corrier to pickup the faulty screen when dropping off a replacement. Never had to deal with returns from ariea before - so cant say theis stands for them but most mail order places require you to return the defective equipment to them at your cost.