Grattan have just done me.

aliasojo

I bought an item that was a special price from Grattan a couple of years ago. That was the only reason I had an account with them. Anyway, for one reason or another, I ended up overpaying and my account was in credit by £15.

I never bought anything else and I was happy to just leave the credit sat there, I figured I'd find something to use it on one day.

Anyway, I logged into my account recently and the balance is £0. I emailed to query this and was told they have no record of a £15 credit and I need to send them proof and they will re-credit me. (Needless to say I don't have proof.) The only slight help I might have is that the credit showed up on my Experian file a few months ago and I printed out the report and filed it in a safe place :rolleyes: . If I ever find it again, I'll be able to date the credit better.

Granted, the account hasn't been used for around 18 months but I still did log in from time to time and at no point was I told the account was dormant or anything.

I'm not going to wind myself up about this as it's 'only' :rolleyes: £15 and it's not worth adding to my stress levels at the moment to fight this but I thought I'd post in case others have old catalogue accounts that are in credit. Worth keeping an eye on, going by this.

markelock

although imagine if they do it to someone else. and someone else. etc etc...

chuckley

id search for said bill if I were you and also cancel your catalogue. sounds horrid.