npower.. taking more money off me than i have to live on..can anyone help

Josie64

Blackjack_Davy wrote:

I'm with nPower too and they do take £30 or so a month via direct debit. Whenever I get a statement I take a meter reading and phone them up they've been very quick to get through to customer service and give a refund if I've overpaid (which usually have) and give me a refund direct to my bank account, last time for over £60, but thats not a lot of help if you can't access your meter. My advice would be to change your supplier to one that sends you a quarterly bill to be paid by cheque etc.

we are with npower , we don't pay by direct debit , but we pay 6 a week as a bill payment through online banking , that way we are in control of what goes to them every week , then we get a statemetn every so often which tells us if we need to pay any more,
I hate direct debits cos i there are any problems you can run the risk of being overdrawn!

Cardew

Josie64 wrote:

we are with npower , we don't pay by direct debit , but we pay 6 a week as a bill payment through online banking , that way we are in control of what goes to them every week , then we get a statemetn every so often which tells us if we need to pay any more,
I hate direct debits cos i there are any problems you can run the risk of being overdrawn!

But gas and electricity are cheaper if you pay by Direct Debit.

I think the majority of us would prefer a DD to having to make a payment each week.

masonic

Cardew wrote:

I think the majority of us would prefer a DD to having to make a payment each week.

I would tend to agree. You might not have any control over administering the actual payments, but you have control over the initial monthly payment you agree to; you have the power to cancel the DD at any time; and you can get an immediate refund if a mistake is made. If that equates to a cheaper bill, it's at least worth a try.

starlite_2

If someone is living from benefits and has gotten into such debt with the company then direct debit is not really an option...
The o.p will probably find the only option is to go prepay if this issue will ever get resolved...
yet another situation where those that can least afford it end up paying far more than those in good 'credit'.

Cardew

starlite wrote:

If someone is living from benefits and has gotten into such debt with the company then direct debit is not really an option...
The o.p will probably find the only option is to go prepay if this issue will ever get resolved...
yet another situation where those that can least afford it end up paying far more than those in good 'credit'.

That is true.

However my comments were in response to the post from Josie64(whom I quoted) who advised against using direct debits.

Josie64

i just wish our bank account had enough money in to cover monthly direct debits (sigh),

if you read the post , I wasn't actually advising against d/d , just explaining how we pay our elec and why , if a d/d bounced and we went overdrawn then it will have a knock on effect on everything