Eon heating cover!!!!!!!

katykitten

Thanks for your reply

i have been in touch with Debbie Barker from customer Liaison Team at Eon property services who informed me of the above and stated in her letter - "I realise that you may remain unhappy with the outcome of our investigation, ..............it is not always possible to resolve complaints to everyone's mutual satisfaction.........."
it would appear that this is all that Eon have to say on the matter which for me is completely unsatisfactory - the fact that the system was fine until the annual service, and is fine if i turn the thermo back to its original position (which they are saying makes the condensing boiler inefficient - why wasnt this noticed last year!) makes me angry and the fact that Eon are saying that its a co-incidence that these noises started once the thermostat was turned up is ridiculous, it seems to me that they are just trying to get out of their responsibility to put something right that they have rendered faulty! Why should i have to pay them £50 to put this right!
many thanks

E.ON_Company_Representative:_Helena

katykitten wrote: »

Thanks for your reply

i have been in touch with Debbie Barker from customer Liaison Team at Eon property services who informed me of the above and stated in her letter - "I realise that you may remain unhappy with the outcome of our investigation, ..............it is not always possible to resolve complaints to everyone's mutual satisfaction.........."
it would appear that this is all that Eon have to say on the matter which for me is completely unsatisfactory - the fact that the system was fine until the annual service, and is fine if i turn the thermo back to its original position (which they are saying makes the condensing boiler inefficient - why wasnt this noticed last year!) makes me angry and the fact that Eon are saying that its a co-incidence that these noises started once the thermostat was turned up is ridiculous, it seems to me that they are just trying to get out of their responsibility to put something right that they have rendered faulty! Why should i have to pay them £50 to put this right!
many thanks

Hi katykitten,

The next thing to do as you are still unhappy with the response, is to escalate the matter to manager level.

You can contact Debbie Barker again and request this.

The manager will then look at the complaint for you.

Helena

katykitten

thank you helena, i will write to them today and let the forum know of the outcome

Spindle

I would change to British Gas if I were you.
I've been with British Gas Homecare for my bolier/central heating for about 6 years. I've had to call them out quite a few times in recent years, even over Xmas. Fantastic service, prompt, polite. Can't praise them enough. I will never swap to anyone else.
Good luck

katykitten

well, i am definately considering changing to british gas, so many people on here have recommended them and as consumers we always have a choice - would really like to get my noisy heating system sorted out first and doubt Eon will continue to listen to me if i change now although im tempted in case anything else should go wrong and Eon wont help - it just seems like i have wasted so much money paying out £10 per month for the past couple of years, maybe i should have put it away and paid for an anual service from british gas instead of relying on Eon - you live and learn!

juliew

If I were you I would change to British Gas. They may be more expensive than others, I'm not too sure, I pay about £17.00 per month. I have had to call them out a few times and they have always come out on the same day as I phoned. I was actually thinking of changing to a cheaper company but changed my mind as I probably wouldn't get such a good service, Iv'e been with BG for several years. Oh, and I always get through on the phone straightaway, to a person and not an automated message. The engineers have always been very efficient and fixed the problem there and then.

C_Mababejive

I have heard they are carp too....direct from customers.

As with everything,it depends on individual engineers..