Booking hell with First Great Western Train Website

pinkcandyflossprincess

hi
thats a shame, i ordered two sets of tickets on sun night and they arrived on tues morning in the regular free post so guess you were just unlucky
i dont think xmas helps to be honest, i used to find on ebaby if i posted 2nd class then it arrived quicker than 1st for the customers so think its the postal workers who are to blame half the time as they dont prioritise

tinkerbell84

wiseguydigital wrote: »

I placed an order for a return ticket using the First Great Western website on Tuesday morning - £50 tickets - fine. I received confirmation and a message confirming that my tickets would be delivered by 3pm Tuesday. The delivery fee for a couple of tickets was a massive £6.

wiseguydigital wrote: »

I do apologise, yes I have found a missed mail delivery at home under my letters. Have no idea how I missed the booking options as I would always want to pick up from the station?!?! I lost a family member this week which may have something to do with it.

Even still, the missed delivery was for 2:30pm and the site specifically says the tickets would arrive by 1pm so in fact I am correct in the fact that I paid £6 for tickets to arrive before 1pm the next day and they didn't.

first it was 3pm tuesday, and then 1pm??

custardy

pinkcandyflossprincess wrote: »

hi
thats a shame, i ordered two sets of tickets on sun night and they arrived on tues morning in the regular free post so guess you were just unlucky
i dont think xmas helps to be honest, i used to find on ebaby if i posted 2nd class then it arrived quicker than 1st for the customers so think its the postal workers who are to blame half the time as they dont prioritise

umm try the managers
1st & 2nd class prioritisation is set at mail centres
once 1st & 2nd hit the delivery office there is no distinction

custardy

Save yourself time and hassle with our Next Day Delivery service:

- Guaranteed ticket delivery by 1pm the next working day*.
- All tickets insured for up to £250.
- Special rate of only £6 per address.


Just order by 15:00 and we will publish your Special Delivery tracking number in your Order Status within the hour to track the status of your delivery, via Royal Mail's own dedicated Track & Trace service at https://www.royalmail.com/portal/rm/track

Where in the UK do Royal Mail deliver

Royal Mail deliver most items the next working day by 1pm on Mondays to Fridays (except public and bank holidays). They sometimes deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.

We deliver by 5.30pm the next working day in the following postcode areas:

from trainline

mrposhman

custardy wrote: »

from trainline

The OP states that he ordered Tuesday to be delivered Tuesday. Highly likely to be a courier and not SD as SD is a next day delivery.

custardy

doh!! didint read that.
i was gonna say see it but cat get away with that

looks like a site or user error as sameday is more than £6 and only in limited areas

We now offer same day delivery to customers in the London area for £10 or £15 depending on your postcode. Tickets are delivered within 2 to 4 hours of purchase confirmation.

Within an hour of booking we will publish your Special Delivery tracking number which can be found by logging into My Account then click on Check your order status.

You can use this reference with Track & Trace, the Royal Mail service that lets you check the status of a trackable item that you sent through the post. To use this service please visit https://www.royalmail.com/portal/rm/track

For business addresses, there should be someone available on site to accept and sign delivery up until 6pm Monday to Friday (excluding Bank Holidays). As we require a signature on delivery, we cannot deliver to Post Office Boxes.

Where in the UK do Royal Mail deliver