Whats a Trojan Horse Dialler.AJK

helen21_2

Whats one of these please? Me will get techie if it kills me?

Browntoa

Download the following software, in each case as it downloads click on the “Run” button on the File download box that opens to install the software.


Before you start make sure you are at least up to date with Windows XP Service Pack 1a by going here

http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

and choosing

http://www.microsoft.com/windowsxp/downloads/updates/sp1/express.mspx

1)Trial version of Ewido Security Suite here.

• Install ewido.
• During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch ewido
• It will prompt you to update click the OK button and it will go to the main screen
• On the left side of the main screen click update
• Click on Start and let it update.
• DO NOT run a scan yet. You will do that later in safe mode

2)Ad-Aware from Lavasoft from here

http://www.lavasoftusa.com/support/download/

Install, click Check for Updates now and get any updates, then exit

3)Crap Cleaner from

http://www.ccleaner.com/ccdownload.asp

Install only, then exit

4) Microsoft Anti-Spyware (this can only be used with Windows 2000/XP/2003)

http://www.microsoft.com/downloads/details.aspx?FamilyId=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en

Install it and update it

5)Spybot Search and Destroy

http://www.majorgeeks.com/download2471.html

Install, do the search for updates now and get any updates, Make sure you leave the SDhelper ( IE bad download blocker) checked to install (this is the default).

You will need to disable system restore, boot into safe mode, scan for the problem and finally re-enable system restore.

For Windows XP:

1: Right click on the My Computer icon on your desktop and select properties.
2: Click on the system restore tab.
3: Check the box that says "Turn off system restore on all drives". Click OK.
4: Click Yes when you are prompted to restart the computer
5: To re-enable System Restore, follow steps 1-3, but in step 3, click to clear the Disable System Restore check box.




For Windows Millenium:

1: Right-click My Computer, and then click Properties.
2: On the Performance tab, click File System, or press ALT+F.
3: On the Troubleshooting tab, click to select the Disable System Restore check box.
4: Click OK twice, and then click Yes when you are prompted to restart the computer.
5: To re-enable System Restore, follow steps 1-3, but in step 3, click to clear the Disable System Restore check box

Browntoa

Malware Removal

Important:- Before starting make sure you print these instructions as you will not be able to connect to the internet.

The best method to remove malware is to do it after booting in Safe Mode. Please note to complete ALL these scans may take some time so make sure you allow yourself plenty of time.

Boot to safe mode now.

For info on how to boot to safe mode click on the link below:

http://service1.symantec.com/SUPPOR...001052409420406

Shut down ALL unrequired applications including browsers

1) Run Ccleaner with the default options to clean out temporary files. Only use the Default Scan on the Windows Tab and select Run Cleaner

2) Run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan it will prompt you to clean files, click OK
• When the scan is finished, look at the bottom of the screen and click the Save report button.
• Save the report to your desktop

3) Run Spybot Search & Destroy and allow it to fix all that it finds

4) Run Ad-Aware SE and select Perform full system scan box and allow it to fix all that it finds

5) Run Spybot Search & Destroy and allow it to fix all that it finds

6) Run Microsoft Antispyware and allow it to fix all that it finds

You will now need to get back into normal Windows mode by reversing the steps you took to get into safe mode

When Windows has booted up connect to the Internet and see if the problem is still happening, if so you may need to boot back into safe mode again and do a 2nd run of steps 2) to 6).

Should the problem persist despite all this then run all the free online scans at both these sites:

http://www.pandasoftware.com/activescan/

…and here…..

http://housecall.trendmicro.com.

When running the Panda Activescan make sure you click the Free Online Virus Scan in the upper right hand corner of the page under the Free use Activescan header. You do NOT want the default spyXposer scan.

You should run ALL the free scans offered by Housecall.

Make sure they both perform full system scans.

If either/both scans find something they cannot fix - perhaps because the infected files are "in use" - please make a note of the file(s) concerned and post the details in a new thread in the techie forum stating the name of the Malware and which version of Windows you are using.

If all is clear then please read the following and make sure that you have installed a Firewall and some AntiVirus software be reading the following thread

http://forums.moneysavingexpert.com/showthread.html?t=3356

and also it is important that you update your Version of Windows to the latest build as this will help stop a recurrence of the problem. You may need to go back and check for updates a 2nd time to make sure that you are fully up to date.

www.windowsupdate.microsoft.com

Please note that this will only work with a VALID Version of Windows XP

helen21_2

ok thanks for that i have just updated windows and downloaded AVG and sygate, now running avg and its been running for an hour and its just picked this thing up, so what do i do with it when its finished running?

Browntoa

quarantine it but I would quit and run it in safe mode as in my 2nd post to amke sure its gone

helen21_2

Thanks Browntoa, but when AVG had finished it had picked 3 of these trojan things up and also deleted them when i re-ran avg again they had gone so comp now back upstairs with xp2 and with or without its horses :rolleyes: but thank you for all your help and advice :beer: :beer: