Can i complain? Charged more than advertised.

lindsaygalaxy

I recently brought a leapfrog 2 from littlewoods. it was advertised at £25, but seems to have gone through the basket at £50.

They will not refund the difference and sell it for the price advertised. Can they do this?

Thank you

Becles

Yes. They are not legally obliged to honour a price mistake.

sarahg1969

Presumably, when it went into the basket at £50, you offered to buy it at that price?

morgani

Sadly yes, a price adisplayed in a shop is classed as an 'Invitation to Treat'. Effectively this means that they invite you to make an offer on the product and this is the guide price. They have no obligation to accept any offer from you. The fact that you paid for the item is deemed acceptance and it is therefore a legal contract. They would not be able to claim any difference if the reverse was the case, i.e you paid £25 when it should have been £50.

If you are not happy with the price then maybe return the item and purchase elsewhere.

purplepardalis

morgani wrote: »

Sadly yes, a price adisplayed in a shop is classed as an 'Invitation to Treat'. Effectively this means that they invite you to make an offer on the product and this is the guide price. They have no obligation to accept any offer from you. The fact that you paid for the item is deemed acceptance and it is therefore a legal contract. They would not be able to claim any difference if the reverse was the case, i.e you paid £25 when it should have been £50.

If you are not happy with the price then maybe return the item and purchase elsewhere.

yes, this is correct. Same law applies to business and private sellers.

If you had priced something up wrong at a bootfair and someone wanted to buy it you wouldn't be forced to sell at that price either.

People get confused with trading standards law

baddiebasher

NO NO NO!
The above is all true but not what this situation is about.

Where they HAVE accepted the offer then that is a breach of contract.
The seller should either honour any price or offer a full refund. Otherwise its a case of claiming back the difference.

Did the checkout / basket or whatever show the item at the lower price?

Tozer

Also an offence under s.20 CPA 1987.