A & L

deanlr55

I opened up an account with Alliance and Leicester and kept my other current account with HSBC. When I opened the new account with A&L I was asked if I would like to transfer my direct debits, and I ticked the box to say yes.

A few days later I received a letter from A&L with a list of my current Direct Debits and basically all I had to do was sign the dotted line and return it to them.

Here is where the twist lies, I did not actually sign the dotted line nor return it back to A&L, but despite this my direct debits were transferred and because I have had no funds in my A&L account these bounced and I have recieved charges on charges and currently they estimate I owe them over £200 back.

Any help with this? My thinking is "Black and White" in the sense I did not sign the form to actually transfer the Direct Debits

masonic

I'm think ticking the box authorised them to do it and signing the form was just to confirm they had the right details. In any case, A&L normally suppress any charges during the switching process, so you should be able to get them refunded.

YorkshireBoy

If you read the accompanying paperwork it says that if they don't hear from you within x days (7/14?) they'll go ahead and move everything.

The idea (indeed, 'instruction') is to tick the ones you DO NOT want them to move and return the signed sheets.