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Dongle trouble!!

Hi there, writing this on behalf of a friend.

She has had a dongle and lately it's been connecting but wont load up webpages. So we took it back to 3 who said the first time it didnt have credit. We took it back again and they said it did. Today again we took it back he said it didnt have credit on it. So she took out a 12 month contract to get a new one and so she doesnt have to top it up.

It's not working?

She has good signal strength etc and theres just no explanation why it isnt working?

We are thinking its the laptop??

Anyone shed any light please?? Ill try my best to answer any questions about it :)
Debts to clear
HSBC CC:1000/846 19.9%(atm)
Barclay Card: 750/650(o%balance transfer)
HSBC Loan:1000/0 COMPLETE!!
Capital One CC:200/0 34.9%!!!! COMPLETE

Comments

  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    Don't the instructions say that it may take 24 hours to activate?

    Why don't you just ring up and ask?
  • devizes18193
    devizes18193 Posts: 1,594 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    take it you have a: tried it in another usb port on the lappie or b: tried it in another pc
  • jamespir
    jamespir Posts: 21,456 Forumite
    i had the same problem you need to go into internet options on ie explorer and set ie to find your 3g modem it should have a name liok hpa(then some numbers) so internet options connection add modem and select the moded name for three and the port it in then apply it will work then also make sure your firewall is accepting the outgoing and incoming connection from te device
    Replies to posts are always welcome, If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you
  • I will try that jamespir thanks.

    No its not 24 hours.. and anyways its the same problem as all her other dongles.

    She got connected last nite but we know in a few days it wont work.

    Ill let you know how she gets on.
    thanks :)
    Debts to clear
    HSBC CC:1000/846 19.9%(atm)
    Barclay Card: 750/650(o%balance transfer)
    HSBC Loan:1000/0 COMPLETE!!
    Capital One CC:200/0 34.9%!!!! COMPLETE
This discussion has been closed.
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