ppi reclaiming

lioness666

having used the template letters posted to request details of the initial loan agreement, and the step one letter to the bank regarding my claim, i have received a questionnaire back, asking for all the details specified in the initial letter.
i have 10 days to fill this in and return, is this right? or should i just refer back to initial letter? i believe this is a time wasting stategy.
to clarify, the questionnaire is asking why i believe the policy was missold, the loan account number, my address, salary and occupation at the time. Also my outgoings at the time, as well as my account and recollection of the meeting with the bank at the time (2005)
should i point out at this time that i asked for a £1000 loan, to be told i should need to take a £3000 loan, pay off my mastercard, and that if i didnt take the ppi policy my loan would be rejected.
please advise to the next step, the letter came in on saturday 29th nov

marshallka

lioness666 wrote: »

having used the template letters posted to request details of the initial loan agreement, and the step one letter to the bank regarding my claim, i have received a questionnaire back, asking for all the details specified in the initial letter.
i have 10 days to fill this in and return, is this right? or should i just refer back to initial letter? i believe this is a time wasting stategy.
to clarify, the questionnaire is asking why i believe the policy was missold, the loan account number, my address, salary and occupation at the time. Also my outgoings at the time, as well as my account and recollection of the meeting with the bank at the time (2005)
should i point out at this time that i asked for a £1000 loan, to be told i should need to take a £3000 loan, pay off my mastercard, and that if i didnt take the ppi policy my loan would be rejected.
please advise to the next step, the letter came in on saturday 29th nov

These questionnaires are a complete waste of time now that they have ALREADY been sold the loan and PPI so what I would do is to write again and reiterate your original complaint and tell them that the questionnaire is not applicable at this time but would have been useful had they asked these questions at the time of the sale.

di3004

lioness666 wrote: »

having used the template letters posted to request details of the initial loan agreement, and the step one letter to the bank regarding my claim, i have received a questionnaire back, asking for all the details specified in the initial letter.
i have 10 days to fill this in and return, is this right? or should i just refer back to initial letter? i believe this is a time wasting stategy.
to clarify, the questionnaire is asking why i believe the policy was missold, the loan account number, my address, salary and occupation at the time. Also my outgoings at the time, as well as my account and recollection of the meeting with the bank at the time (2005)
should i point out at this time that i asked for a £1000 loan, to be told i should need to take a £3000 loan, pay off my mastercard, and that if i didnt take the ppi policy my loan would be rejected.
please advise to the next step, the letter came in on saturday 29th nov

Hi there
I agree with our Marshallka here hun.
They use these questionaires as stalling tactics, so what Marshallka has advised I would do just that, good luck.;)

Please keep us posted........cheers.;)

lioness666

i am glad i found this site, and it told me how to get the copies of the loan agreement to begin with, because as well as the timewasting questionnaire, the banks complaint dept also wants copies of the paperwork, from me! surely they can obtain this from the banks files? they were quick enough to send these detail to me when i used that famous line "i look forward to a response within 30 days or i shall seek advice from the financial ombudsman"

marshallka

lioness666 wrote: »

i am glad i found this site, and it told me how to get the copies of the loan agreement to begin with, because as well as the timewasting questionnaire, the banks complaint dept also wants copies of the paperwork, from me! surely they can obtain this from the banks files? they were quick enough to send these detail to me when i used that famous line "i look forward to a response within 30 days or i shall seek advice from the financial ombudsman"

Arrr, don't send them copies of the agreements as it sounds like they do not have these for some reason... WRONG....

They should have a copy of the agreement if it was settled within the last 6 years OR its still ongoing.

Just carry on your complaint. I have heard a couple of people in the same boat where they did not have records which is not right in the first place so they refunded on this basis alone.

lioness666

marshallka wrote: »

Arrr, don't send them copies of the agreements as it sounds like they do not have these for some reason... WRONG....

They should have a copy of the agreement if it was settled within the last 6 years OR its still ongoing.

Just carry on your complaint. I have heard a couple of people in the same boat where they did not have records which is not right in the first place so they refunded on this basis alone.

thanks for the advice marshallka, so do i just proceed to the stage 2 letter, or do i write reiterating the points of the first letter? i dont understand the point of the questionnaire, as all the things it is asking i detailed in the first letter of complaint.
if i win this money back, it is in excess of £750! they added the ppi onto the initial loan amount, which meant i paid interest on the ppi as well as the loan. robbing gits! lol

marshallka

lioness666 wrote: »

thanks for the advice marshallka, so do i just proceed to the stage 2 letter, or do i write reiterating the points of the first letter? i dont understand the point of the questionnaire, as all the things it is asking i detailed in the first letter of complaint.
if i win this money back, it is in excess of £750! they added the ppi onto the initial loan amount, which meant i paid interest on the ppi as well as the loan. robbing gits! lol

I would state that all information pertaining to your account would be on their systems or stored and they should already have copy agreements as this was only taken out in 2005. I would just state your complaint again and ask them for a final response. You only have to give them 8 weeks by which time they should provide a full and final response in order for you to be able, if necessary, to take this complaint to the FOS. The 8 weeks starts from the date of your first letter of complaint. As regards the questionnaire, I would personally not fill it in as these things are not necessary to your complaint now but would have been useful at the time of selling. That is entirely up to you.

Good luck

lioness666

ok, i'll just send another letter. on the plus side, they did give me a stamped addressed envelope with which to return the questionnaire, so at least i got free postage!

di3004

lioness666 wrote: »

ok, i'll just send another letter. on the plus side, they did give me a stamped addressed envelope with which to return the questionnaire, so at least i got free postage!

Hiya hun
Just to say still use your free postage envelope but take it to the post office for recorded delivery, this way it will still work out cheaper, less that a £1 and its guaranteed more than normal delivery to reach them, you can also check on the royal mail website as well "track and trace" to check when it reached them, good luck.;) I assume you are writing a letter to cover this instead of filling in the questionaire, so well worth recorded delivery just to know they have received your letter.;)

Di

lioness666

Here is the update to my claim and I'm looking for advice to take this further.
I received a letter yesterday telling me my claim was not upheld, and quoted excerpts from a telephone call but not the full conversation.
It fails to mention in this letter that the bank phoned me, to discuss my needs further to my initial inquiry in the branch where the disputed/misselling info was given to me.
The info they relate to in this letter is the follow up call to confirm that if I go the bank and sign papers, I will be given the loan.
The letter basically says that this is the banks final decision on the matter, and if I wish to take it further I have to go FOS, but if I have any questions I can contact the PPI reclaiming unit.
Should I ask for a full copy of the phone discussion, or go straight to Ombudsman?

marshallka

lioness666 wrote: »

Here is the update to my claim and I'm looking for advice to take this further.
I received a letter yesterday telling me my claim was not upheld, and quoted excerpts from a telephone call but not the full conversation.
It fails to mention in this letter that the bank phoned me, to discuss my needs further to my initial inquiry in the branch where the disputed/misselling info was given to me.
The info they relate to in this letter is the follow up call to confirm that if I go the bank and sign papers, I will be given the loan.
The letter basically says that this is the banks final decision on the matter, and if I wish to take it further I have to go FOS, but if I have any questions I can contact the PPI reclaiming unit.
Should I ask for a full copy of the phone discussion, or go straight to Ombudsman?

I would go straight to the Ombudsman now but also ask for a copy of the phone discussion too and let the Ombudsman have a copy when you receive it. Good luck...