Faulty HD TV from Comet - Repair service is taking too long

brody77

Hi all,

Got a 32" Samsung HDTV in March this year.
It has a problem where there's a 2/3 inch thick bar of static along the top of the tv when using the component port.

I spoke to Comet about it & got the repair line number to call.
The Tech came out to assess & advised they'd replace the whole back bit with the component ports the following week.

Got a call midweek to say they couldn't find the part so tech would need to open up the tv to get more serial numbers(?).
Then he called on Friday to say he didn't have to come out after all, they've ordered the part & will be in touch sometime to repair it.

So I'm stuck with a faulty tv and have to wait til they get in touch, then presumably I'll have to try and get time off work for them to come round?

Surely I must be within my rights to go to comet & ask for a new tv?

brody77

The component part is used (in my case) for my Xbox 360 as the 360 does not have an HDMI port to send HD signal.
Without a working component socket I can't use my xbox, and I bought the HD TV primarily for the purpose of getting HD quality from my xbox.
So yes, it is vital. Even if it wasn't, would you pay £500 for a partially working tv?

And regarding the repair - I've been waiting 3 weeks so far to get something done, wouldn't you expect a better response than that?
Admittedly, this is the first time I've ever needed a tv repaired, so not sure if they have timescales or not.

Tozer

If they cannot repair it within a reasonable period of time then yes you will be entitled to a replacement

Bollards

We had a similar situation. Our TV with built in DVD and freeview stopped working so we called out the Comet repairers. The man was very friendly and helpful and said that he would attempt to order parts for it, but it was very likely that they wouldn't be available, so then we would hear about a replacement. Time passed and there was no contact to say whether or not they were coming back to mend, or to replace. I made several phone calls asking for the status of our repair, and each time was told that the parts were on order. After about 5 phonecalls, I said that the repair man had said that it would be apparent within about a week whether parts were going to be available and it was now 2 weeks later. Eventually the operator agreed to a replacement, but unfortunately, Comet did not stock a satisfactory replacement, incorporating all of the original features. We were sent a sticker to place on the product and told to take it back to our local Comet for exchange or refund. They really did not want to give us a refund, but DH stood firm and said that there were no viable alternative products and eventually we got our money back. My advice is to keep badgering the service centre for a resolution. All in all it took us about 3 weeks.

brody77

Cheers for that Bollards - I was in Comet today & my particular tv isn't there anymore, I'll give them a few days then ring the repairs place for an update.
I just want a working tv!
lol