Alliance & Leicester - fees, letters & bad customer service ?

lots29

Thanks all, I think we will go to the ombudsmen. It was a personal account with a business partner, and the business folded and he had day to day running of it. It is however registered at my HOME address so I am the one getting the hassle. I spoke to the staff and arranged opening it and it was them that told me it was a suitable account for paying money in at a post office for the business, and then they never gave us the tools, ie the card to be able to do it. What is annoying is that I sent a cheque for £120 and asked that the account be suspended while they investigated and that has not happened.
I will keep you posted !

lots29

Hi everyone, wanted to update you. Alliance and leicester have "refunded" - as in not pursued the charges and are closing the account.

It was a minefield getting to them on the phone, and I had just reported them to the ombudsmen, not sure if the ombudsmen emailed them today which is why they finally returned my call after leaving 3 messages.

£550 of charges refunded ...althoug I do have to receive the letter confirming this, so seeing is believing.....

bristolleedsfan

YorkshireBoy wrote: »

:hello: YorkshireBoy : Ive not had an answer from A+L in two months so i thought id ask you.

From your experience what explanation can you give for this occurence pse.

Standing orders transferred to A+L due to be paid on 18th October. I found that I couldnt change the payment dates on them like i can with Nationwide so I set up Payees for all my Standing Orders around 12 of them all BS regular savers, to be paid on Monday 6th October and I cancelled all standing orders after ive set up the payees. I then find that all the payees payments were paid twice.