BT or Talk Talk?

Suzkin

I'm having HUGE problems with BT - they keep billing me every month for two services I do not have. They are even ignoring Otelo's Final Decision, which was made 3-4 months ago.

So, I've just seen Talk Talks deal of £10.50 line rental, plus £6.99 broadband plus an optional £4 for anytime calls = approx. £20 per month for the LOT.

I joined BT last August 2008, and so am now out of their 12 month contract. BT are miss-billing me £15 per month - when I should only be paying for line rental. I also use Primus and 18185 for day/eve calls, and pay £9.99 for broadband elsewhere (due to a mix up and their goodwill gesture, which expires in June 2009).

Any constructive advice, welcome. Thanks.

Old_Git

If you think BT are bad well sorry Talk Talk customer service is much worse

first off pay your BT bill by monthly by whole bill direct debit .
That should be around £10.50 per month .

Everytime they charge you more ask the bank to reverse the DD under the DD guarantee scheme .The bank has to do this when you mention the DD guarantee . Tell BT you will keep doing this until they get it right .

Old_Git

also log into bt.com and check your account ,make sure there are no extras you dont want ,you can add or remove services you want or dont want .

Suzkin

I have already checked the settings: and they are as I wanted i.e. I have requested nothing. They should only be billing me for £10.50 line rental. When I spoke to a David Jones in Otelo on Friday, he told me that my case wouldn't probably reach the courts.....What else now?

Old_Git

it should be a bit less that £10.50 now because the VAT has changed .
As I said make the bank work for you and start reversing the DD

Suzkin

Incisor wrote: »

YOU take it to the small claims court, if you are out of pocket. Otelo won't do it and David Jones has no standing to comment on how a court would handle it, unless he is saying that an otelo referral means that you waived your right to go to court.

Thanks - I shall check this with him again.

Suzkin

Suzkin wrote: »

I'm having HUGE problems with BT - they keep billing me every month for two services I do not have. They are even ignoring Otelo's Final Decision, which was made 3-4 months ago.

So, I've just seen Talk Talks deal of £10.50 line rental, plus £6.99 broadband plus an optional £4 for anytime calls = approx. £20 per month for the LOT.

I joined BT last August 2008, and so am now out of their 12 month contract. BT are miss-billing me £15 per month - when I should only be paying for line rental. I also use Primus and 18185 for day/eve calls, and pay £9.99 for broadband elsewhere (due to a mix up and their goodwill gesture, which expires in June 2009).

Any constructive advice, welcome. Thanks.

My mistake! I joined BT in August 2007 - and the overbilling has been going on since my Jan 2008 bill (plus other problems at the very first installation stage....).