Free M & S wrapping paper pack

Stoopid

I bought the Sun and Express today specifically for the freebies on offer from Superdrug - no prize for guessing, neither of the items were available.:mad:
In the past I have bought a paper only because of the big banner headline offering every reader a free item.......and been unable to get one.

Any legal expert on here care to comment? as I agree with mademoiselle, surely this must be breaking trading standards and /or advertising rules.
If they said "Free gift for first five people per store" hundreds of people wouldn't waste their time and money buying the paper in the first place, let along then treking to the store.
I have had this with WH Smiths, Somerfield, Asda, Tesco, Superdrug and now M&S
Dear old Dad got the paper today and went to his local M&S to be told they classed themselves as a Food store, so wouldn't honour the promotion. He had to make a special trip to another store ( no bigger than the first, and selling virtually the same lines) where he did manage to collect it.
I didn't like to tell him it might have been bogof or on 3 for 2.

If you are starting a petition madamoiselle, I will sign up, as I am getting fed up of this dirty trick:cool:
When they offer bogof meals at Pizza hut or £5 at carveries etc they don't turn you away at the door saying, they have already served their quota of "offers" for the day
Can you imagine turning up at Warwick Castle or Alton Towers with your coupons and being told they will not honour them because 26 people have already gone through this year using the coupons !!

ezzmo

Hi, just thought i would warn folks of a wee prob I have had with the wrapping paper this year.

http://www.marksandspencer.com/gp/product/B001F8S9SQ/sr=1-20/qid=1228032232/ref=sr_1_20/276-4160669-7222553?ie=UTF8&node=&m=A2BO0OYVBKIQJM&keywords=&mnSBrand=core&size=9&rh=n%3A65100031&page=3

I bought 6 rolls of the red starburst and gold glitter branch £3.50 each 342

I decided to be organised this year and wrap all the gifts I had already bought. very exited at my fancy paper, however big problem, no and I mean no tape will stay stuck to this paper, due the the high glitter volume there is hardly a free space that tape can be stauck too, so the whole lot of gifts either did not stick first time around and I had to cover them in tape, or the ones I thought had, now have all opened themselves!!:mad:

I have written an email raising my concerns as well as the waste of my time and money, so will wait the reply.............

If anyone has already bought this, by all means try and see if you have more success than me, (even the matching tags cant stick!) But I would recomend you get a refund before you sit wasting your time..........:A

maemaesmummy

I got some from Tesco last year , exactly the same, nothing would stick to it.

pamperedprincess

mademoiselle wrote: »

Hmmm! Staff pilfering the freebies for themselves, I think! THAT's why there aren't any.

I work for M&S and hope the part of your post (quoted above) was meant as a joke as it is really quite offensive.

mademoiselle_2

You're right, Pampered Princess. I can't tell you inconvertibly, that they intended to take the gift sets for themselves.

What I CAN tell you - fact - is that a member of staff for Customer Services, stood there and told me a bare faced lie - twice: that there were none left. When she had a pile of them there - not out on display, but hidden behind the desk. I find being lied to pretty offensive, too!!!!! So that's both of us offended.

And I find the statement from the Manager pretty suspicious. Since when have people been able to have free offers put aside "for collection"? The only possible way I could think for this to happen is if staff members are nabbing them for themselves.

We all know this happens - many other threads have related tales of store staff 'hiding' good offers for themselves. I see no reason to think M&S staff would be any different. If they are not above lying to me - with their hand literally resting on a pile of what I was politely asking for - what wouldn't they do?

In a court of law you would be told, 'if you have lied to me once, why should anything else you say be believed?' And that's how I feel about the way M&S treated me.

hurdy

Don't see why you should find that offensive - it wasnt aimed at you specifically and if you think everyone who works for your company is ethically sound then you must have a very lucky employer. The poster was pointing out that only after kicking up a fuss did a manager mysteriously lay their hands on a large pile of goods that the CS staff should/would have known was there. Why else would they complain that they had run out of stock?

Unless of course you were one of the CS staff being referred to?

hula-hoops

I can't believe so much fuss over a set of wrapping paper! It wasn't even free. The newspaper cost £1.60 (although it can be read online for free) and then the time and cost of getting to M and S.

I could understand all the fuss over a free holiday or car but a set of wrapping paper (which, by all accounts, is not even very practical)? Arguments, letters of complaint, accusations of lies and causing offence - hardly what Christmas is all about.

Relax, people.

cardiffforthefacup

I went into M & S in portsmouth and although they didn't have that particular pack of wrap they offered any wrapping up to £5, so I got a £3.50 one and three packs of tags at £1 which were on a 3 4 2 so I paid the extra 50p.:j

jweb2k

This happens all the time in stores. I'm sure the voucher must say "while stocks last", and to be honest, if people are queueing up from 8 in the morning to get them, what do you expect? There are more newspaper places in the area than there are stores, so it's going to sell out at some point - the offer is for a free item, that item shouldn't have to be replaced by something else if the store runs out of it.

It really does get on my nerves when people complain their item wasn't in the store. It's likely people rang up early morning to reserve one of the freebies - a practice common in retail stores on any item. I suggest you attempt the same next time.

Complain to the newspaper rather than the store for not having the stock, or the company's customer service line. It's not the store's fault the stock isn't there for a national promotion.

Ellidee

I was told by a member of staff in the large city centre Manchester store that they were only allocated 100 packs so they went VERY quickly on Saturday morning.