Icesave second email- week 4

fox_terrier

Anyone else have the same problem? I called FSC on Saturday as the 2nd part of my password had not arrived by email (approved address).

Several calls followed and today I was told that there was a problem with Orange blocking any Wanadoo, fsnet email addresses. This is being taken up by the Head of FSC Claims Section with their IT Head and Orange IT head. I have been unable to get a name at Orange from FCS and spent 45mins on the phone to Orange who will send my case through to the Front Service Desk. No name, email address from Orange and it will be 3-5 working days to investigate!

Anyone else with same problem, please get in contact with Head of FSC Claims section to help speed up resolution.

jr12_2

fox_terrier wrote: »

Anyone else have the same problem? I called FSC on Saturday as the 2nd part of my password had not arrived by email (approved address).

Several calls followed and today I was told that there was a problem with Orange blocking any Wanadoo, fsnet email addresses. This is being taken up by the Head of FSC Claims Section with their IT Head and Orange IT head. I have been unable to get a name at Orange from FCS and spent 45mins on the phone to Orange who will send my case through to the Front Service Desk. No name, email address from Orange and it will be 3-5 working days to investigate!

Anyone else with same problem, please get in contact with Head of FSC Claims section to help speed up resolution.

how did you contact head of fsc as i have same problem

fox_terrier

I used the telephone no shown on ICE SAVE web page - they're open to 20.00 but the key people are there in office hours only.
You need to escalate the call as a complaint and ask to get through the Head of the section. I'm calling again tomorrow hopefully to get through to her - she has been discussing with the head of IT (no name given).

jr12_2

fox_terrier wrote: »

I used the telephone no shown on ICE SAVE web page - they're open to 20.00 but the key people are there in office hours only.
You need to escalate the call as a complaint and ask to get through the Head of the section. I'm calling again tomorrow hopefully to get through to her - she has been discussing with the head of IT (no name given).

i have told icesave i want to make complaint reguarding this matter they say put complaint in writing to fscs ,they never give name of who is in charge ,they just say wait 24 hrs for password which i never recieve or ITpeople working on problem our i can go paper route.

fox_terrier

Hi, unfortunately I was unable to call today. But it is the Head of Claims depart at FCS, not Ice Save to speak to and you have be quite firm as they seem to give standard answers. If I get thru' on Monday will pass on her name. I also spoke to Orange last night - on the phone for 50mins, who were less than helpful. After been passed on twice have been informed the complaint is being escalated to the Front Office and will take up to 5 working days. No names, no tel no, no email address were provided. Not their policy. Anyone else dealth with Orange technical support???