Invoice for missing work for a failed delivery

Caroline73_2

Sky (yes I know before you all say it) failed to turn up today to fit multiroom and new HD box for living room.

When I booked in October this was nearest date - I was told they would ring in morning to confirm time but I arranged a pm slot (12-5pm). At 11:45, I hadn't had a phone call so I called and was told it was scheduled for between 1 and 4pm.

By 4:45 no one had arrived so I called again. The girl on the phone tried to call the engineer (alledgedly) while I was on hold and she left a message on his voicemail for him to contact me.

So basically - I booked this in October and today was earliest date, the next available date is January!!!! I want to complain, invoice Sky for a days lost work, 18 minutes of phone calls and interest that they would be earning on the cost of the HD box they took from me.

I'm useless with writing, can anyone suggest what to write? Thanks in advance.

dmg24

My suggestion would be to have a nice glass of wine and accept that sometimes things go wrong. You'll feel much better x

DCFC79

dmg24 wrote: »

My suggestion would be to have a nice glass of wine and accept that sometimes things go wrong. You'll feel much better x

yes some things do go wrong but the OP should imo complain to sky, he wasnt contacted by the engineer, hes been left waiting,

Caroline73_2

dmg24 wrote: »

My suggestion would be to have a nice glass of wine and accept that sometimes things go wrong. You'll feel much better x

I am quite happy to accept that things go wrong...a phone call to say our engineers have overrun and can't fit you in today would have been acceptable. I wouldn't have been happy but wouldn't felt the need to complain.

I work for myself so don't get holiday or annual leave. Its not just one days pay I've lost because now I have to take another day off.

Becles

I know how you feel.

I had DHL booked for a collection yesterday and I was told between 9am-12pm on the phone.

By 1pm they hadn't arrived and I had calls to do for work (self employed) then boys to pick up from school at 3.15pm (son's birthday and he invited 3 friends for tea). Rang DHL and they rang the driver and told me he'd be there in 20-30 minutes.

45 minutes later, he still wasn't there, so I rang again and was told he was "on his way so just hang on".

He finally arrived at 2.30pm and told me he had told his depot first thing that he wouldn't be arriving until mid-afternoon as he was very busy yesterday. Well so was I! If they had said in the first place he wouldn't be coming until mid afternoon, I'd have done my calls in the morning and then I wouldn't have had to race round like a demented woman today trying to do two days work in one. Grrr!